Booked a table for 11 but for personal reasons we couldn't make it, left a deposit and was upset I may have lost it because of not being able to go...spoke to a lovely guy called Ziggy and he was great and let me book a later date.......thank you for being so understanding !!

lorraine de

All our family use to come here with our mother for many years, sadly in 1994 our mother pasted away, I moved to another country, & in 2007 I returned to England , we now live in Liverpool we where going out for something to eat so we decided to call at the Charcoal , even though it was very sad for me, with my mother being with us ordering her APPLE PIE & CUSTARD it brought a lot of lovely memories back to me , remembering the good times we had & how very special just going for a meal with someone you love is. The meal was EXCELLENT & of course I had apple pie & custard. Now as we are back living in the North West I certainly will bring my children & grandchildren & carry on the great memories, thank you so much for making my night a night I will never forget. The staff are very helpful it is a great place to have a great meal & very good value for money.

jean

This is the best place to eat a good steak chicken, etc the chips are excellent to. I have been going to this restaurant since i was 17, and thats a good few years. I have never complained about the food or the service its execellent, and great value for money. Also had family meels here up to 20 of us an they still get the food to you all and no waiting. I would recomend any one to go there you wont be disappointed.

Sallender

First class food at exceptional prices we held my parents golden wedding here and everyone remarked on the quality of the food and the friendly atmosphere. Yes perhaps the decor is a bit dated but the menu is extensive and well prepared and cooked to order and at the prices they charge it is amazing they make any profit!!!

Anon

If you don't mind 70's decor but love good, wholesome food then this is the place to go in St Helens. I have visited this place ever since I was a child and recently had a family get together there for lunch. I recommended this place to a couple of friends who now frequent the place every weekend. There is not a bad word to be said about the food here and the "early bird" menu is the best value for money you will ever find.

The Truth

I booked a table this evening for four people. It was our wedding anniversary so we was looking forward to a great evening. It never happened. After waiting over 40, yes 40 minutes I asked a young gentleman ( I guess he was a waiter with the waistcoat ) how long the table would be we received no answer. After 50 minutes we gave up and complained to the manager ( perhaps the owner ) his attitude was not the best and gave me several excuses. After a little chat he decided to half the drinks bill, but unfortunately the damage had been done. I left the place very unhappy and I WOULD STRONGLY RECOMEND THAT PEOPLE BOYCOT THE PLACE UNTILL THE MANAGEMENT get their act together. I have also sent a copy of this comment to the "good food guide" as I know this complaint will not be published. I never even got an apology for the delay.

Jean2

Went here 2 months ago, the service was very very slow, the meal was lukewarm, I asked for roasted potatoes and got chips, so the meal had to be sent back. There were no compromises to cater for my grandson, what it said on the menu he had to have. The price at the end was very expensive for what I would call a one star cafe.

Steve

Would not recommend. Any place that has egg mayonnaise on the menu and serves your steak with tinned peas and carrots should be avoided. The decor is so dated its like a labour club inside. There are many better places to eat in St Helens. I think this place has had its day.

foodman

We went to this place with hesitance when we walked in it was like walking into a old persons home but because of the reviews on here we gave it a go , what a mistake that was , the food was glorified pub grub at best the chips where from the freezer as well as the roast potatoes , the rib eye steak was tasteless and the carrots and peas where not very nice , the bread rolls where the cheapest you can buy like co op buns , and after several hours of leaving the place we both felt very sick ,indeed

satisfied diner

We have been dining here for over 20 years and the food has always been good. Yes the decor is a little dated, and the menu is homely rather than adventurous, but if you want very good food at reasonable prices this is the place to eat.

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