Reviews in Birmingham, West Midlands

First time visiting, will sadly not be going back as service was just shocking. Amazing food, but it took over an hour for us to be able to order food, we asked for the attention of whom we believe was the manager twice to be blatantly ignored by them, in the end the lady who served us drinks reminded him we were still yet to order. If you're a regular or a local, it was very clear you were treated different. Great food, just had better customer service in a McDonalds.

I booked a late table 20:45 for 4 of us. The staff were friendly, we have been here several times before and rarely have a complaint, but it felt like we were being rushed, different people kept coming over to collect plates and glasses (even if only 1 glass was empty), but was not asked if we wanted more drinks. My husband and youngest son had the pie which is always a winner with us, but they both said it was quite dry. A lot of the chips were rock hard too (over fried). The vegetables were barely cooked. I had the pasta which I had never had before, it was like they had cooked the pasta, heated a tin of tomato soup and mixed them together. There was a lot of sauce. Then, they put the garlic bread on top of it which made it go soggy. We were very disappointed with this visit. Maybe we won’t book a late table again.

Ben was absolutely fantastic. His customer service ability is off the charts. An absolute pleasure. Give him a raise ;)

This was our 2nd visit to Da Gino and absolutely love it. The staff are so nice and offer a warm welcome, the atmosphere is delightful and the food is exceptional. Definitely recommend.

Another fine meal. My favourite is the Steak pie but my message to the Chef is please cook the vegetables. They were cold and hard so not really edible. Our last two visits had the uncooked veg also

Great food on a Friday night Best fish and chips Unfortunately when very busy you can wait up to 1 hr and 30min for your food and the staff do not advise you when your ordering

I’ve been here many times before, always had lovely food, although even when quiet the service can be slow. We came for a meal last night, and because the weather was nice there was a lot more tables taken. There was a sign when ordering saying a 40 minute wait, which this was fine as it was a lovely evening outside. An hour had passed and we had no food. I went inside to just enquiry how much longer the food we be. I had a very stern staff member simple say there a wait on the food. I said I fully understand and was aware of this but it has now been an hour. The response I had was ‘well yes it’s 40 minutes to an hour wait right now and it has been like for the last two hours.’ I was quite took back by this as there was no apology or seem to want to help or chase this. We waited a further 20 minutes for the food to come out which was then the worse meal we have had there. There were tables around who had been waiting a lot less around who were getting drink desserts / drinks for the wait. We were that disappointed we just wanted to leave straight away and got nothing offered to us for the inconvenience. We would of just walked away knowing the wait was 1hour 20 minutes. However at this point of waiting that long a lot of places would of either been shut or have stopped serving so we had no choice to wait. Really disappointing for a lovely place.

Incredible food and amazing service will definitely be going back !

A lovely meal . All was really good especially for a Saturday evening

One of our go to pubs for a meal. Great food and service as usual

Excellent meal on Saturday, cooked to perfection. Staff excellent

The food and service here is second to none! The Sunday dinners are so tasty! The meat is always tender, the gravy is to die for and the veg is always fresh and tasty. I look forward to eating here.

Fantastic Family of 5 adults birthday celebration wr all had the 3 course off daytime menu and wad absolutely beautiful,excellent value for money will definatley return again,very friendly staff

Have been many times and have always had excellent service and superb food. If you haven't been ,I suggest you do and you wont be disappointed

Fantastic place. Food great and staff were friendly and very helpful.

As we have come expect delicious seasonal food and attentive knowledgeable staff. A favourite place for an enjoyable get-together

Love eating at the Vine. Very dog friendly. Excellent menu with plenty of variety. Food always cooked & presented well. Friendly staff. Nice choice of drinks. Lovely real ale.