On Saturday night my wife and I were out for a friends birthday party at your restaurant. This was a party of 14 people, one of which was a girl who is connected to your business. Prior to the booking, menus were emailed around the guest list and everyone agreed that it looked nice and a good place to go, with main courses priced between £9-15. This was adorable for us and what we were expecting to pay on arrival. We were greeted and taken up to the bar in the lift by a member of staff, all very nice. The bar and place itself is visually beautiful, for which I congratulate you. I went to approach the bar and was told ‘someone will come to you and take your order’ so we went and sat down. It was about 8.30 and our table was booked for 9pm. Come 8.45 still nobody had come over. We were given a welcome drink which was a nice gesture, but I wanted a beer. I approached a member of staff and said could we order drinks please? She wrote it down and went off. 9pm, still no drinks, I was thinking ‘fine, they’ll probably serve us at the table seeing as its nearly 9’. It gets to 9.15, still no drink, and no call for the table, so I ask again and gets told ‘Its coming’. 9.30, still nothing. 9.40 and we were called to the table, 40 minutes late. So were sat at the table, 14 empty wine glasses and nobody’s been offered a drink. Great start to the evening! Bear in mind this is someone's pre-booked birthday party - and there was no effort from your staff to help us feel valued or important. It gets to 10pm (an hour after the table is booked) before someone asks us if we’d like a drink. I say to your staff that I’ve already ordered drinks, but you haven’t brought them. Oh very sorry, will get those to you now says the girl and walks off ignoring the other 12 people who also had no drinks! Then finally, several minutes later, menus were then put down ( after about 15 mins of us all sat there with no drinks!) …..And guess what…it was at this point we were told it was set menus of £25 per head. Our friend whose birthday it is says to the staff, ‘we don’t want the set menu, when I spoke to you on the phone you said we could order from the normal menu’ - but no, we couldn’t they said. Even the girl connected to the business couldn’t get you to serve us what we wanted! We not had planned on a £25 set menu, it was too expensive for us to be able to comfortably afford. But its a birthday and nobody feels comfortable saying that in front of her. This predicament was both unexpected and unwanted and could and should have been remedied at the time of booking by making it clear to us what was and was not available. So, we’ve got two menus in one menu book, ones a 3 course asian fusion, another a Thai banquet. Everyone wanted something off the Thai banquet menu. But then we get told, no, you can’t order from that one! Why give it to us then?! So, we have a very restricted set menu and suddenly the evenings much more expensive. Now, I love asian food but I admit I’ve never been to an asian fusion restaurant. Tikka masala with egg fried rice etc, hmmm - doesn’t really sound like asian fusion, more like a mish mash of dishes that don’t go! So, at this point we’re complaining to the manager/ manager in charge, where’s our drinks etc? What’s going on with the menu? He was fine and quite apologetic, but this lack of organisation and service was really having an impact on our evening, and my friend who’s birthday it was, was getting annoyed, understandably - almost to the point of tears. We all agreed to have this set menu ( don’t want to make a fuss when its someone birthday). Drinks dribbled in at different intervals, with no designated person serving us, just a very ‘ad hoc’ approach where some people got drinks and others were left waiting. When the food came ( long waits between courses) it was nothing more than average. My ‘duck fillet’ starter featured one small sliver of duck in four tiny individual cold pancakes. It was overly flavoured with mint and was quite unpleasant. Main course was a very small heap of spiced chicken ( chicken supreme it was called) dwarfed on a massive plate which I’d ordered with thai spiced mash. The mash was disgusting, salty, and consistency like Smash or wallpaper paste. That went straight back. My pudding (11.40pm when it arrived) was a horrible piece of bean curd cake with chocolate sauce, it tasted like a wet sponge - foul. Other people’s food went back, underdone steaks, tasteless curries, overcooked rice, unpleasant naan ( I’ve never had naan bread that I’ve wanted to spit out before!)….all in all, horrendous. and people left at the end eating on their own with cold side dishes, unacceptable. I've read some mixed reviews on Vermillion but you can be sure that this is being published on numerous sites, including my own blog which receives more than 100 hits per day. After complaining to the duty manager we had 25% off the bill. But still, for my partner and I this was still representing about £30 more than we wanted to pay. I am afraid to say that this was the single worst dining experience of my life, terrible, awful service and food that would’ve been better from the Golden Village takeaway in Cheadle Heath! The place was full but there seemed to be people sending stuff back around us. A really beautiful venue but 100% style over substance, and a huge waste of our money, not to mention time, over 3 hours at the table and almost a full hour late from the time we booked for (9pm) to the time we were sat down (9.45) and given a menu (10pm). Avoid at all costs, especially if you're in a large party. Chris Jones
Vermillion – Moston