Have always had a good time and meal when visiting and although food was good today our visit could have been better. We arrived and were shown to a table told someone would be over in a couple of minutes 20 minutes later and no one had been. We then ordered drinks which arrived but the wine glasses were dirty. There was a long wait for food after we ordered and when it arrived we had to ask for a spoon for the soup as the staff put it down and walked away. At no point were we asked if everything was ok, if we had everything we needed or did staff approach to ask if any other drinks were wanted. When plates were cleared again we were not asked if the food was ok and not asked if desserts were wanted. We had to go to the bar to get additional drinks as the staff did not look in our direction. A staff member came to bring the coffees and desserts we ordered at the bar and told us we would need to vacate the table in 30 minutes. We ate our desserts, drank coffees and then it took 20 minutes for someone to be free to get us the bill. There was a large party that was obviously pre-booked and it appeared staff were only interested in those customers, if they were unable to provide service they should not have been allowing other customers to order. We were planning on staying for additional drinks after eating however due to the service from the staff we went to a pub further down the road!
The Rising Moon – Hyde