I often visit this pub every few weeks mainly Sundays with my family for Sunday dinner as we live local. I haven't been there for a few months so i decided to take a visit yesterday with my daughter for Sunday lunch (10/10/11) I ordered 2 roast dinners 1 chicken 1 beef. We waited for 40 mins and it wasn't even busy but we waited patiently when are food did come out the hadn't give no cutlery the girl slopped gravy off the plate all over the table didn't bat an eye and left it i asked her if the menu had changed as there was no cali on the plate or mash in fact the plate looked half empty her reply was there is a new chef still never offered to take the dinners back to put it on and walked off the customer service from the 2 girls on that afternoon was terrible no people skills what so ever! the beef was all dry on one end and cold the roast pots were like bullets. the couple next to use then got there roast and what did they have on the plate everything including mash . Its just under a tenner a dinner so not cheap u pay for the food and service you should get it. Before i left i asked the staff for the manager to make a complaint there was no one to talk to they would have to ring him to come down . So i said i would make my feelings clear on here. Well what a same i used to really love going there for Sunday lunch but think will give it a miss from now on and wouldn't recommend it to no one now. Whether they were having a bad day its no excuse because i didn't even get a sorry !!!!!!!!!!
Bunbury Arms – Chester