Unfortunately, we didn’t even stay for a meal! We received a phone call about 2.5 hours before we were due at the restaurant with an apology to say that their pizza oven was not working. I specifically asked whether they had other options and was told ‘oh yes, there are plenty of other options’, so we decided to still go. When we arrived, on time, there were only 2 staff working there and they were running around trying to keep everyone happy. The lad behind the bar politely shouted over and asked us to bear with him. We stood at the entrance for a good 10 minutes before his colleague approached us. Again, he as very polite and apologised for the delay and he took us to our table. We were given one creased up, dirty paper menu to share between 3 of us. With pizzas off the menu, it was very limited, we struggled to find something for each of us, but eventually opted for our choices. We then waited again for a further 20 minutes, before I had to go and find one of the waiters and ask him if he would take our order. Again, he apologised, and came straight over. The first of our party started to order, and the waiter then interrupted to say that their option was not available, he then went in to tell us 3 other items on the menu that were not available! Why he couldn’t have told us that 20 minutes prior, when he gave us the menu, I do not know! This is no exaggeration to say that there were only 2 main course options left, and not a single vegetarian option. Bearing in mind our table was booked for 7pm, hardly a late sitting, so it does seem unbelievable that they had ran out of so many things! We asked for a second to reconsider and it soon became clear that we could not select anything from the options available. Very disappointingly, we sadly decided to leave without eating or drinking. I cannot comment on the food, but to be honest I felt sorry for the 2 young lads working there. They were so busy and very polite, but the place was clearly under-staffed, lacking leadership and obviously lacking food!
The Lookout Bar and Eatery – Newquay