I was very surprised to recieve a thank you email today asking me to make a review following a booking made for new years eve at 18:30. The reason I was taken aback by this was that as we arrived prompty to take up our reservation for 4 on time, we were informed by a very embarassed server that the chef had closed the kitchen and was no longer serving food. As you can imagine this left us high and dry on new years eve with no option but to walk back home (yes we are all locals) and start cooking! The pub had my contact details and not even attempted to contact me, we are disgusted with their complete absence of customer service and shocking lack of care.
Ship Inn – Lancaster