The food is excellent, however this restaurant is let down by some easily fixable issues. We were greeted by front of house staff at the door who were pre-occupied by talking about their shift, the customer shouldn’t hear those conversations, the focus should be on welcoming the customer. We were shown to a table beyond the kitchen. The room was harshly lit by down lights which made me feel I was in an operating theatre. The walls were stark and grey. Nothing about this part of the restaurant is cosy or welcoming, it was very clinical. There was a packet of broken bread sticks on the table and no other bread was offered or suggested. This is the first Italian restaurant I’ve been to where there is no bread. I presume this is a separate order, but the waiter should have asked if we’d like bread, olives, etc. I ordered crab which was smothered in thousand island dressing. It reminded me of a 1970s prawn cocktail which is not what I was expecting. The bread sticks had to suffice to accompany this dish. Crab is a delicate flavour which was ruined by mayonnaise. The dressing should have been offered in a separate pot. The main dishes were excellent, compliments to the chef. The experience was spoiled by a table of lads in laying video games on their phones very loudly most of the evening. At the end of the evening we watched as a waitress threw packets of bread sticks down into the empty tables like she couldn’t care less. We have been to this restaurant once in the past and we loved the food, but we sat in a smaller area. On that occasion the waiter was faultless and the atmosphere was good. Overall disappointing and lacks homely Italian authenticity. Please fix the clinical feel of the larger dining room. Some staff were not interested in the customer experience. Please offer sourdough bread as a standard. These fixes would elevate this restaurant to a superb level.
Quattro’s – Ormskirk