It was a very busy time that we ate Sunday. The restaurant was full with staff running around endlessly. We did arrive early & there was nowhere initially for my 90 year old grandad to sit until they re-arranged the table for us. The waiting staff tried their best but I can’t help but think that a co-ordinator was needed to ease the flow somewhat & ensure they were dealing with what was needed at the time. Some of our food was wrong, things we’d asked to be removed & my wife found a slice of plastic food wrapper in her food, which was refunded. We missed the Sunday dinner too as it wasn’t on your menu but instead on a board near the gents toilets. There was a large table that complained & the lady was very hostile towards a staff member who looked close to tears. Having that co-ordinator there to speak to the public if there are any issues would have been ideal as I really did feel for the girl who got the brunt of the orders being incorrect. It really shouldn’t have been for her to deal with. Overall however we loved the food other than the wrapper mishap. Atmosphere I’ve scored low, it did feel like we were in the middle of a whirl wind at times, food flying past, cutlery being taken from the cabinet etc. Service was great the young staff really did do their best. Value for money scored highest, good quality food at a price I was more than happy to pay. We will be back but maybe at a quieter time Well done to all the waiting staff, they deserve a little treat & a huge well done Little extra would have been colouring books, pencils for the table behind just to keep kids occupied at the table :-)
The Whitchaff Inn – Rawtenstall