Reviews in Liverpool and Merseyside

I wish to make a complaint, the service was not what I expected the staff were slow. I and my family where unexpectedly put up in the premier inn queens drive Liverpool after our home was made unfit to live in 1/7/14 the landlord booked us a meal deal. We waited twenty minutes for a drink....meal was ordered and delivered in a timely fashion but I was facing a lady guest who found a hair in her burger not alerting the rest I stopped eating. We then waited 30minutes for a second drink asking three members of staff, a family member had been and gone by the time we eventually got them. The next morning we attended the restaurant for breakfast and stood for 20minutes being ignored blantley by the staff on duty we left in the end not even eating. Our Landlord is putting us back in hotel today we wont be visiting stag and rainbow

Went with the girls from work, just had my tooth out so was not looking forward to eating. I have eaten in many restaurants all over Europe (some even 5*) including Turkey, but can honestly say that was the most enjoyable, fresh tasting delicious food I have had in a very long time. Clean, friendly, efficient and Fabulous, can't wait to go again ,,,,,,yum yum.

Went here for tea tonight and it was the worst meal I have ever had. Waited 45 mins for the food then only 2 meals arrived and we waited a further 5 mins for the other meal. Tough dry steak soggy chips onion rings with no onion, cold lumpy mash under cooked steak pie, just awful. PLEASE DONT EAT HERE AND TELL EVERYONE YOU KNOW NOT TO.

This place is The best kept secret in Crosby! We have eaten here a number of times now and cannot believe how great it is. The chef is brilliant - everything is freshly made in front of you. Pizzas and Tapas are delicious and unbelievable value. Service is excellent - and delivered with a smile. Top marks from the whole of our family.

My experience at the restaurant was wonderful, from the service to the food. Staff were exceptionally kind and patient and constantly checking we were happy with our food. The food was beautifully fresh, I was also pleased with the wide vegetarian options and how authentic the food was. I would definitely be back and reccomend to try it out as they do not disappoint i can assure you.

Recently visited here good fresh food and prices are good value for money would recommend.

I went to the grill room for the first time a few months ago and was very surprised. The welcome was genuine and nothing was too much trouble for the staff. They went out of their way to get a Red Bull drink for me as they didn't have it in stock but within minutes it was brought in. The food was excellent and all fresh ingredients and cooked to perfection. I have recommended this place to everyone I hear looking for somewhere to eat. Well done to all the staff, brilliant.

What a lovely clean restaurant. Excellent food and the taste is so good and was full of flavour. Food presentation first class. Staff were professional and helpful. Tad expensive but worth a try here even if its just for a treat.

In relation to your licensing which says no drinking outside there have been people outside drinking ( photographic evidence to support these claims ) also bouncers on the door may help your cause on a Friday night as I witnessed a fight and argument lasting over 30 mins on the front door spilling on to the street with no interaction from any security or staff!!!!!! I find this quite insulting after the letter you sent to local residents detailing the changes and safety measures you will be implementing. In summary can you please send an email explaining briefly how your plans in the letter are being executed ( which I feel they are not ) RegardsM Watson

Nice "shop" with a big range of Crete / Greek food and drink. It is a converted lock-up but the range and quality of goods is very good and the lovely couple who run it are only too pleased to help.

Next door to Fact.co.uk. Their pil bil quesadillas are perfect with a glass of red and make a great express pre or post film adventure of your own. Solo or with company. The music's a refreshing experience too. Great service here. Thanks.

Excellent menu, quality ingredients. Lovely service, and the best Affogato anywhere, Italy included.

It was my Birthday and we decided to try the New Peking Duck. My daughter had been there with friends and had raved about how nice the food was. We were not disappointed we arrived and were greeted with a lovely smile and our food order came very quickly and plenty of it. We all ordered different things, Chicken curry, Sweet and Sour Chicken and chicken and cashew nuts in yellow bean sauce. All 3 dishes were amazing. I would give this little restaurant 10/10. Hospitality second to none. :)

Myself and two brothers travelled up from Norwich and met our cousins for a meal at Cafe Naz. We had a lovely curry and the service was 1st class. My cousin Margaret is very lucky having a restaurant like this on her doorstep.

I've never felt so relaxed at this place. It is so amazing and the staff are wonderful.

Just been to Matou today 15/06/14 it was a nice sunny day so we decided to eat outside on the roof terrace. We ordered starters and a main course to follow. 2 mins into the starters the main course arrived! I said politely that we have just began the first course and it's way too early for the main course .The staff took it away then returned it a few mins later, saying you will have to have it now as it's been cooked I returned the course 3 times and each time they refused to return it. The manager came over and she said all mains are served with the starters on the terrace. I questioned how am I meant to have known this as it didn't say it anywhere. Her reply" you should of asked and I would have told you!" I suggested a refund and she replied "too late you have already paid!" It stayed on the table and went cold until we finished our starters! Absolutely disgusted with the service! We will never return there again. We eat out a lot in Liverpool and have never had such poor service! 0/10!

Me and my fiancé have been here a number of times and never had a problem, food has always been nice. The last time we went we got a mixed grill... we were left disappointed, the meat was over cooked very hard and hard to swallow. We visited again tonight and left disappointed once again!!!!!. We got a burger and chips, we tried to eat the burger and it was inedible. I basically got the meat stuck in my throat, it's like it's been there a while and its been reheated. First time ever in my life I complained and the staff were happy and very pleasant to take the food away and recook us another one. We were left in disappointment once again. it was more edible than the first but still not nice at all. We tried to eat as much as we could, about to leave someone who looked like the manger came up to the table and asked why we left our half of burger, I then replied it was hard and he said '' it was HARD'' in a confused way, questioning it as if we was wrong. Yes the meat was hard I wouldn't feed it to a dog!!!!.. We will never be going here as we have been disappointed twice now and the attitude was disgusting!! Possibly need a new chef and maybe go back to a management course !!! :) AND I WILL BE TELLING PEOPLE ABOUT OUR EXPERIENCE !!

If you like fine dining. Good food nice atmosphere. A Clean restaurant with friendly helpful staff then eat here. I cannot put into words all I wish to say except eat here and you will not be disappointed. Book early though, even as regulars we find it difficult to get a table. You deserve five stars.