I was disgusted with this place and the level of service and food, as me and my Fiancee waited over 20 mins for the "Starter" (Garlic Bread) and the top piece of the bottle where they keep their candles on the table, broke off due to excessive heat and not checked at random intervals for health and safety. As a result, my fingers were burnt and I had to sit throughout the whole meal afterwards with my hand in a pint glass full of ice. The waiter was not arsed from the looks of it, as no further assistance was given or a proper apology said to me. The food was crap (spaghetti carbonara), as it was bland and tasted like it was a microwaved. Plus it was warm and appeared it was left aside, due to the layer of skin from the sauce. In addition, my Fiancee's pizza (pepperoni) had Jalapenos on it, which she didn't ask for, nor was advised of this when ordering. When asked to see a manager, that took nearly 15 mins and we was only offered a discount on the final bill (no charge for the starter). I definitely wont be going back here or recommending this to anyone else and it ruined my self and fiancee's first experience in this restaurant. Score 0/100%
Bella Italia – Liverpool City Centre