I wasn’t going to leave a review but as I received the request, I felt obliged. I’d eaten here a few months ago and really enjoyed it so I suggested to my husband we visit Elmas as we had a babysitter, which is rare, so I wanted to go somewhere nice. The waiter who greeted us had no knowledge of our booking reservation, made a week ago, and proceeded to seat us at the bar. The bar. I requested we move to a different table and we were accommodated, somewhat grudgingly. The service was slow but the restaurant was busy so I expected this. Our starters were fine but when my main course arrived, I was shocked. Overcooked sea bass and undercooked veg, served on a plate of water. It was absolutely revolting and I didn’t eat it. I waited patiently for the waitress to do the usual ‘check back’ so I could express concern but she never came. She’d checked the starters were ok so I was unsure why she didn’t check the main. I sat and waited for my husband to finish his steak, which, to be fair was cooked well for him and when she came to take our plates, I again expected to be asked if everything with my main had been ok and she never said a word, leading me to believe she knew as well as I did that what I had been served was a disgrace. We asked for the bill, paid and left. Stopping off for a pizza on the way home. I appreciate the service industry is suffering through hard times right now but if you can’t provide a good standard of service, don’t. (I have pictures of the main I was served but there is no option to upload it. Happy to provide these for the restaurant manager if they contact me after this review but considering the standard of service received so far, I doubt they will).
Elmas Restaurant – Lymm