Reviews in Macclesfield

The best food, staff and atmosphere!

After visiting Lilac Cottage on several occasions over the years and loving the food and everything about the place, we were extremely disappointed with the food and drink last night.... after waiting to be seated it took nearly 50 minutes and 5 reminders from the point of ordering our drinks to receiving them. After also being told that nearly every soft drink on the menu was unavailable along with elements needed for cocktails as well. Working in the hospitality trade myself I can only imagine the supplies order had been omissed this week. May I also point out that although the front of house staff were extremely apologetic and helpful, they explained profusely that they were overwhelmed with the amount of diners and lack of management available on what is normally one of the busiest nights in the hospitality trade. Which then caused issues in their delivery of food items resulting in our chicken a la crema tasting more like fish than chicken (a massive no no in relation to seafood allergies and how dangerous they can be) our creamy mussels and ribs being sent to the wrong table who then sent them back to the kitchen, when it was discovered that was our food it was then duly delivered to our table but the ribs were cold in the middle and the mussels quite obviously had been reheated. We were quite rightly not charged for the initial round of drinks or the cold ribs which we appreciated, and the offer of a free bottle of prosecco was also appreciated greatly. We also would like to commend the young members of staff having to deal with so many problems from all aspects last night, the lack of drinks stock, the kitchen mix ups and the absolutely overwhelming number of clientèle that no young members of staff should be left to deal with without any management seeming to be present to help. We would like to reiterate that we have had so many good experiences at Lilac Cottage before and that would be the only reason why we would like to return at a time when these issues have been resolved by management. Had this have been our first visit to yourselves we probably wouldn't have been returning ever again after last night's fiasco! Needless to say we commend the waiters and waitresses trying their best and hope this was just a one off due to management being away on holiday.

Great food as always Great staff as always Lovely meal, lovely atmosphere. Our favourite Tapas

Booked online for a table for 4 at 8 o'clock in the restaurant. Arrived just before eight to be seated in the garden room (marque outside) There were heaters but not pointing our way. I asked why seated here as booked restaurant to be told the online booking doesn't define where you sit (Mmmmmm, I doubt that is the case as the booking system asked which part of the restaurant you want to be seated, restaurant, garden room etc???) Food was tasty though and I know its tapas but the dishes did take some time to all come out. Some finished before all served.

Came here a few days ago for tapas with friends. Super nice atmosphere, friendly service, and amazing food. There was a live music performance as well, which was a nice addition (although it was a bit loud because we were sitting close)!

Lovely meal, great service form all the girls as usual. Wonderful singer Friday evening what a great voice. Really good atmosphere. Thank you

lovely food and friendly wonderful staff :)

Wow what can I say me and my husband had heard good things about lilac cottage and thought for our 25th anniversary we would give it a go and we wasn't disappointed it was amazing so much food outstanding quality and the staff was so attentive nothing was to much trouble we will definitely be back.

Tack så mycket! What a wonderful evening my family and I had. The food on the set menu was delicious and very reasonably priced.

Amazing food and service!! Was celebrating a anniversary with my partner this evening and was greeted with a a free bottle of Prosecco on arrival which was a nice touch and greatly appreciated. The young lady who was waiting on us we found was new to the job was the best and full of smiles. Look forward to returning for more amazing veg filo rolls 5* :)

We are sorry to say that we found the service very poor. We had to get up and ask for everything we needed. We had decided not to tip, but a service charge was added anyway. It should have been discretionary but that did not appear on the bill. It seemed mean to ask for a refund of £11 but we left dissatisfied

Wonderful food, wonderful service, wonderful ambiance. Just wonderful!

Visited at lunchtime and had an excellent mixed platter and salad bowls. Good service in casual cafe. Food locally sourced where possible. Will visit again!

Excellent food as always. Lovely civilised atmosphere. A regular place to eat for me.

Lovely evening , food and service excellent added bonus with a singer on made it complete Portion sizes just enough although we ordered 2 each of a lot of dishes , tasty and warm. Staff very nice and good plus it was busy but service really quickly and they were tentative to our needs . Over all would go again

What a foodie place, care is taken in every dish..and what food ! Amazing both food and service, you will not be disappointed.

Service could have been better but enjoyed food. Portions were a bit too large for me so we needed a doggy bag.

Excellent restaurant, stumbled across it when we looked for a birthday venue for my daughter a few months back. Visited 3 times now and always equally great service and great food.