My last experience at this restaurant was AWFUL! I have been to this restaurant many times and generally receive an adequate standard of food and service. My most recent trip i received neither and left shocked at how rude the staff were. Our issue was that we booked a table but after 30 mins waiting, still hadn't sat down, despite 3 other parties (without booking) getting their tables before us. We questioned why they said there was a table (when we rang up and booked) and why we couldn't sit at one of the empty tables - we received a plethora of rude responses. This was before having our change thrown across the bar at us at the mere suggestion of leaving. There was a total lack of respect, customer service, and common decency. We go to restaurants to pay for a good meal / atmosphere/ service; this restaurant left a lot to be desired and the staff seemed totally unaware of the concept of the service industry and the premise that the customer is always right. We ended up leaving the restaurant and eating elsewhere. will definitely not be going back in a hurry. Unbelievable that restaurants treat their customers so badly.
Basmati Restaurant – Wigan