We went for a meal here after hearing great reviews from friends/associates. We went on a Friday evening in October 2009 and the table was booked for 9pm, we arrived at 8.55pm but were not seated until 9.30pm even though there were tables available. We quickly ordered our food and asked for some olives which didn't arrive, we asked for them again on 2 other occasions and they finally arrived after our starter. The starters were nice but nothing to get excited about. The waitress cleared our starter plates and we then waited 40 mins for the main courses to arrive. On arrival my husband cut into his monkfish which I can only describe as frozen and not cooked at all! We complied to the waitress who apologised and took it away to get another one, which took 20 mins to arrive. During this time I asked for my main course of Chicken Supreme to be kept warm, unfortunately they appeared to have kept it somwhere that would continue to cook it so when it reappeared with my husbands now overcooked Monkfish, it was overcooked and dry. There was little sauce with it and what there was appeared to be a very thin gravy and not a supreme sauce. We sent both dishes away untouched! We asked to speak to the manager who appeared sheepishly, we explained what had happened but received little response and no apology. She offered us complimentary coffee which we felt was an insult. We requested the bill which included one of the main courses which I could not believe, so I advised the manager that we would not be paying for either main course which she looked a little pained by. The bill returned minus the 2 main courses which we paid and then left the restaurant to go home and get a take-away! My husband and I eat out at various restaurants on a regular occasion but we can honestly say that in the 4 years we have been together this restaurant experience has certainly been the worst in terms of food and service!
Fresca – Saddleworth