I could quite easily wax lyrical about the talent and creativity that Robert shows in his menu for far longer than I care to write and certainly for far longer than you’d care to read…... However Robert Owen-Brown may be the Angel of the north, but his front of house staff are beyond redemption! This was our second visit to the Angel, or more accurately, the Angel’s second chance. Like many other customers on our first visit we’d experience a few mix-ups and just like those other customers, we’d put them down to teething trouble. So after a four month gap, we were sure they’d have been resolved. I fortunately, was lucky enough to be notified payment was still by cheque or cash only, so I came prepared. My party arrived 15 minutes early for our table. We were seated at our table after spending a few minutes helping the staff find our booking (which eventually was done by spotting my mobile number in their diary - next to a name that who ever had taken the booking had managed to invent). After two truly wonderful courses, we were presented with the desert menu and after a few minutes, the waitress returned to take our order, or so we thought. We were actually informed that we weren’t allowed to have dessert, as they needed the table back in five minutes for another party. After going back ‘to check’ a second member of staff came to the table to reiterate that they needed the table back and told us that we had been informed that this would be the case when we booked the table. Having booked the table myself, we weren’t. We were then told that it was house policy to only allocate an hour and a half per service. Weather the waiting staff had simply forgot to mention the 90 minute turn around on tables (both on the phone and when we were being seated) and were then too inept to perform their regulation 90 minute service even with the extra fifteen minutes we had given them by arriving early, or they had invented the whole story to cover-up a double booking. They stood there and lied to us. I can forgive mistakes. Everyone makes mistakes; it’s how you handle them that matters. When I get something wrong, I hold my hand up, I don’t lie to cover my own arse! Robert, over the years, myself and guests have provided you with well over a hundred covers at all three of your Mancunian pubs. Sadly, courtesy of you staff’s inexcusable behaviour, tonight’s visit will be our last! Needless to say when we were asked by the maitre d' if “everything was OK” I’m sure you can imagine our response.
Angel Pub – Manchester City Centre