I went to the Pacific for a birthday meal and was initially impressed. As far an China Town restaurants go it was visually pleasing with comfortable seating,pleasent decor and a jovialatmosphere. The service seemed rushed, one of the waiters spilled an entire glass of wine over a friend of mine, this was fine ,accidents happen and the waiter apologised profusely, however no replacement glass of wine was even offered. We brushed this off not wanting to cause a fuss however the real drama of the evening was yet to come. When it came time to pay, the waitress loudly announced at the table that my card had been declined, a little sheepish I replied that I had just been paid and there was no way the card could have been declined. I accompanied her to the front desk where I was gruffly barked at by the manager (I presume) who declared that my card had been declined. I insisted he try it again but I was then told that the card machine was now broken and that they had called my bank who had told them of this. I asked them to call my bank again but they refused and told me they had closed for the evening! moderatly annoyed to say the least I went to the bank machine to withdraw money. During my time away from the restaurant the same manager chastised my friends who were still at the table asking them had I ran off without paying!? When I finally came back to pay I told them that my card had worked as I had insisted and that whoever they spoke to (if they had spoken to anyone at all) at the bank had been incorrect. They accepted my money and thanked me but by this point I was sorely disapointed and embaressed at being treated like I was attempting to rip them off. This manager should be ashamed!
Pacific – Manchester City Centre