I sent this email recently, I feel it speaks for itself - Dear Sir or Madam, I recently attended a hen night that had been booked in your restaurant and was very disappointed by the service we received. Firstly the booking was split across 2 tables and we were told this was policy but we had not been told this on booking. When we queried this we were told we could be on the same table when the people at the next table left. We were also told there was no point as the people put on the table would be as far away as if they were on the separate table. We insisted and we were put together. The orders were taken and the starters were then brought and some were incorrect. The waiter then tried to bully members of the group into eating the wrong order by saying “you ordered this” and “you will eat this”. Some people did cave in to the bullying. Some members of the group wanted to pay for their wine separately and had to ask 4 times for the bill to be brought. This was obviously such a problem because if the wine was not on the bill the service charge would be lower. The mains were brought and they were correct but the sides were not or were brought after the food had been half eaten. The service was so poor that we did not even stay for desserts or coffees. To then put a service charge of 10% (£36.20) on the bill is disgusting. Obviously, the renowned restaurant we had understood we were booking is only if you are famous, or in a party of less than 4. I had been hoping that the experience would have been enjoyable as I will be booking a hen night for next year and this restaurant was mentioned in the planning. I certainly shall not be doing now as the hen was disappointed and upset and still upset the next morning. Kind regards, Lucy McDonald.
San Carlo – Manchester City Centre