Sorry to disappoint but having been here a few times before “lockdown” I booked a table for my Wife’s birthday, started off well nice starter and drinks etc., then from there it went downhill having waited 20-25 minutes the waitress came to inform us due to a mixup our main courses had been missed but that we should have them shortly, we ordered drinks and waited about 5-10 minutes the meals arrived, my wife cut into her lasagne it was hot on the outside and cold underneath. It was decided then we would pay for what we had eaten and drunk and asked for the bill, which when received was incorrect , so after another dispute the correct bill was given. Could I say a sincere apology would have been appreciated. On a positive note the waitress was very pleasant and professional in her manner. The 3 for food is the food we had which was enjoyable but could not go higher due to the main course. The 5 for service reflects the professional of the waitresses.
Prima – Newcastle City Centre