Hi - regarding the meal at 5.15pm 19.04.24 We have just had a very pleasant meal at the Whitchaff which I have been going to for the last 50 years on and off. I had booked for 23 people but due to unfortunate circumstances only 22 could make it. When I entered the premises the first thing I did was to ask if I could have their deposit deducted for our bill. The person said she would have to ask a colleague who confirmed this was okay (a young lady with a Liverpudlian accent). However when I came to settling the final bill at the end the same lady ( with a Liverpudlian accent) said this was not possible and denied the conversation previously,accusing me of lying until I reminded her that she actually poured the half of moretti I ordered, then remembered the conversation and said their had been a misunderstanding. After this she sarcastically said that the only way I would get the £5 refunded was if she put it in herself. I said you cannot do that as it was not the £5 it was the attitude and principle. It finished with her appolosing to the next customers about me, which I take offence to. Bearing in mind that 15 months ago we had 19 there, but only 18 turned up and they just took the whole £95 off the bill. I organise lots of large group events and have contacts also who organise groups I will be sharing my experience with them. I am VERY disappointed in the attitude of that person which ruined a very good day and will not step in there again.
The Whitchaff Inn – Rawtenstall