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Aunt Bibby’s Smokehouse

American • Hull
(01482) 447733 12a Princes Avenue, Hull, North Humberside, HU5 3QA (01482)4…Show
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3 /5
3 /5
3 /5
3 /5
Kitkat
30 of us went to Aunt Bibby's tonight in Hull. The food was excellent, staff were very polite and helpful, really enjoyed it!! Would defo go again! Only fault was we all kept falling through floor boards up stairs, but overall excellent.
Barry Newton
Hi, Thought i should post this as we are so angry right now. My partner is a Ceoeliac. A mutual friend of ours had organised to have her Birthday at Aunt Bibbies Smoke House in Hull tonight. My partner rang ahead yesterday and spoke to a member of staff and asked about the gluten free options available where she was informed they would be plenty of choice available. We arrived tonight and had a drink whilst waiting for our table to be ready (they were 30 of us). Once our tables were ready, we went and made ourselves comfortable. My partner went to a member of staff to highlight that it was her that was in need of gluten free options, 10 minutes later the member of staff approached my partner to tell her that the only option available was a small plate of chillies. When my partner then told this member of staff that they had rang ahead, the response was "the other member of staff was probably joking". We then had a few words with the member of staff who then said they was nothing they could do. Our only option was for me and my partner to get up and leave and to apologetically explain to the Birthday Girl that we had to leave her celebrations, this was very embarrassing for my partner. We will be making formal complaints to the manager in person tomorrow once we have calmed down.