Absolutely disgusting service by the "owner" of this hotel, i didn't even make it threw the doors!! i booked a holiday for me and some friends in september upon booking the lady asked for a card guarantee, which is normal procedure for a guest house! after this booking was made 2 weeks later the "owner" decided to take full payment off my card! without any warning!! this left me with bank charges and late direct debit charges!!! after calling the hotel the lady promised me faithfully that she would refund this straight away, this taking over a week i've had to report this to my bank and send her yet another email, she half heartedly apologised and again assured me the money would go in..........I'm still waiting!!!

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Bideford House

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