we didn't actually eat. My partner and I called in at lunchtime, no one greeted us, we waited at the bar for 10 minutes, in that time no one came to serve us but eight children in various states of undress ran through the bar in that time. We eventually got a drink but it took so long and the staff really couldn't be bothered with us we never ended up getting any food. Place was crawling with kids and the owners/ staff clearly were utilising the entire place and a large sitting room for themselves, we were treated pretty badly! Shame as I'd heard the food was ok.
Lee
Me and my boyfriend went on a Sunday evening to eat. We sat down and ordered our meals (Garlic Bread starter and 2 seafood paella starters to share), we waited 30 minutes for the garlic bread and one seafood paella came. We said we ordered two seafood paellas and waited a further 20 minutes for the other paella starter. When this arrived it had cold spots in it. This is SEAFOOD which came with hot and cold spots. We sent it back and asked for a refund, and said we would pay for what we ate. They tried charging us twice for the drinks, and also tried charging us for the meals we had not eaten. When challenged, they refunded the drinks and we paid for the garlic bread and 1 seafood paella, however this was after 3 attempts of challenging the receipt. I had food poisoning the night after eating some of the paella, i would never eat here again nor would i recommend this restaurant.
margie
This is the worst place I have ever been to.
Nobody to see us to a table, 15 minutes before menu arrived - 10 minutes before they asked us what we wanted to drink.
FOOD - Sirloin Steak strips - the meat was off boiled then braised to give a fresh texture
BBQ Ribs - DRY
Oven baked spudd - Bolied and Cold
Garlic Bread - RAW not baked or even toasted#
Chicken - Okay
We did not eat anything told the waiter we wanted the bill for the drinks only as we could not eat the food. He then was abusive and called MR BOSS man Carlos.. He threatened to call the police and demanded we payed. Well as We did not consume any food why should we pay - The customer is always right - hence we did not pay.
Thsi is the worst ever restaurant and customer service does not exsist!!
puce
I have followed Carlos, the owner of Casa Carlos, around Wigan since he first started trading at the Seven Star on Preston Road outside Standish.
His food his authentic, tasty, not too expensive.
Casa Carlos has been refurbished in a contemporary style and his very pleasant.
The only thing that lets it down is the lack of Spanish staff (but that is a personal opinion) and may be a bit more training for the staff, which seem young and inexperienced (but not unpleasant!).
All in all, if you are looking for some good spanish food, go there, you won't be disappointed.
