We've been here four times over the past few months.Both myself & my wife have found the staff very friendly,polite & prepared to make sure any enquiries we have are thoroughly answered.It can get very busy.What we do like is also the taste of the food,though be warned,the portions can be quite big & filling! BTW,there usually seems t be some sort of discount offer involving chiquito,so it's always worth doing some internet searches & getting one of these vouchers.