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Harvester Metrocentre

British, Pub Food • Gateshead
(0191) 460 3753 Metrocentre Retail Park, Gateshead, NE11 9XU (0191)46…Show
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3 /5
3 /5
3 /5
3 /5
Kate
My mother and I visited this restaurant on 29/10/12. Upon arriving we were told there would be a wait of 10 minutes for a table. There were clearly free tables and when I asked why I was told that the wait was related to how many customers the kitchen could service and not what the restaurant could hold. This particular restaurant is brand new, so clearly a poor business decision has resulted in either a kitchen not big enough for the restaurant, a restaurant that is too big for the kitchen or not calling enough staff in too deal with a lunch time in school half-term in a restaurant situated within Europe's largest shopping centre. Sadly this was not the first problem we encountered. We were asked to take a seat at the bar, where there were no free seats and served by a very nice gentleman wearing a tracksuit and trainers. I can only deduce he was there helping out as the restaurant appeared to be so short staffed. So much indeed that a teenage girl who obviously worked there but was not working that day (again I deduced this from the outfit she was wearing) answered the phone and began to plead with a member of staff to come in as soon as he could. I know this was the nature of the conversation because it took place less than 6 inched away from us on a cordless phone.20 minutes later we managed to stop a member of staff and ask when we would be likely to be seated. We were then escorted straight to a table. Which had been clearly free. We ordered immediately and helped ourselves to our salad. 45 Minutes later we began to wonder where our main course was. I glanced up and counted 13 plates of food sitting on the kitchen pass waiting to be taken out. After I watched them sit there for a further 10 minutes I went to find a member of staff and told them we were leaving.A terrible experience.