We came here on 25/12/17 for Christmas dinner as a party of 8 (6 adults and 2 children). On our arrival at 1.15pm we were shown to our table where our starters promptly arrived although at this point it became apparent our table wasn't set correctly as there were no soup spoons laid out. We then had to ask to be supplied with soup spoons, to which the we were promptly provided with desert spoons as no soup spoons were available.
By 1.40 pm our starters were finished and cleared away and we then waited patiently for our main courses to arrive although after 45 minutes it became apparent these weren't going to arrive any time soon so my Father in law went to search for our main courses only to be told that by the staff that they were sorry for the wait but they were just plating up our desserts!!!
My father in law politely informed them that we hadn't even had our main courses served so plating up deserts was a bit premature!
After an apology and another 15 min wait until 2.45pm our main courses turned up approximately 1 hour after our starters had been cleared away.
The main course however was disgusting and obviously thrown together in a rush to get our order to our table after forgetting about us.
The turkey was under cooked (you could tell this by the blood oozing out of various slices), the Yorkshire puddings were dry/cremated as were the roast potatoes and most of the sprouts were raw!!!!!!
Those of us that chose the Christmas puddings were disappointed as when they came they were tiny little one person puddings that were really quite bland.
After our table had been cleared we then waited for a member of staff to asked if we required drinks but once again we had to go and ask for these as the staff didn't appear to have any interest in approaching us.
When our coffee's arrived we then didn't have spoons so once again we had to approach the waitress who promptly brought out some rather long I'm assuming ice cream spoons and threw them on the table in a pile and said "these will do!!!"
When you're paying nearly £400 for a family meal you expect it to be a pleasant experience, unfortunately this was the worst dining out experience I've ever had!!!
3.8
Wells
They do not honour Bookings. Carvery is good but clearly they favour their friends & family. Don't book any special occasions, we did only to be told they didn't have the booking. Point blank that was it. What then when your family are sat there waiting?
Teresa
Staff very nice best carvery I've had.
Elaine
Visited Marr Lodge on Sunday for a 70th Birthday lunch 16 adults and 4 children. Had carvery food spot on good choice. Staff friendly and very helpfull.
Tiffany
Really friendly service, lovely food - big portions, all home cooked and very fresh (no boil in the bag!). The prices were excellent and my family thoroughly enjoyed the meal. Would go again and again!
Saz
visited the marr lodge for the first time on sunday..and have to say the place was very friendly and welcoming. The carvery was spot on and good value for money!!!! would recommend it to anyone...excellent customer service as well!
Josh Heart
recently visited The Marr Lodge for a meal with my family. The menu was very well presented and the food was lovely. Just under new management and the new manager made us feel very welcome. Definitely a place i will be visiting again. Thank you for a great experience
Darren
I have to say I have visited many carverys all over the country. This has to be the worst yet. Very disappointing. The only saving grace was the meat. That wasn't bad but other than that it was appalling.Roast Potatoes - floppy rubbery not a bit of substance Cabbage - heavily coated in black pepper Peas and Sweetcorn - not to bad but again coated in pepper. But cheapest they could findCarrots - coated in pepper.Mash - smash comes to mind. That or frozen elasticly thick substance Gravy - salty , in fact I was left with a salty taste at the end the end of the partial meal I ate.Broccoli , I didn't get to see any as one of our party had the dregs and they had ran out. But she wasn't impressed either. Yorkshire pudding - often the greatest part of a roast but not in this case, I couldn't even describe it , maybe an edible flannel ? A party of 7 and not one of us cleared our plates.This was a gift for fathers day , If your looking to impress or make a special day, go somewhere else. I am regretful to say these words but it can't go unsaid as I was advised against going but ignored the advice as it was convenient, it's a waste of money time and effort going to marr lodge. One point to make , they did have signs up looking for a new chef. ,maybe that is why.So , the food ... Rubbish Now let's move on to the service.Wasn't rude , but by no means polite, what is the point of asking " was everything ok " yes normally like everyone else I normally say " yes thank you " even if it is slightly off but this time I couldn't , I really needed to let them know how poor it was so I replied ... " pretty disappointing actually" the waitress replies , ok and walks off. Well anyway I won't be going back. !Subnote : the fact it wasn't packed on fathers day says I am not alone.
Buck Rodgers
Called at Marr Lodge two weeks ago . we have been several times in the past and always been happy. this day we ordered and were advised that they had no new potatoes I was surprised to be told I could have a jacket potato but it would be £1 extra I also ordered fish and chips, this arrived but the fish was all batter and the chips were nearly I cut into the piece of batter to find hardly any fish
I Understand Marr Lodge is under new management but this customer will not be visiting again Poor food ,bar staff trying to cope with serving drinks and food ,come on new management buck up please
Mandy
Excellent home cooked food in a warm, friendly surrounding. Highly recommended
