Pizza Express

Vixster

As a regular diner at pizza express I was appalled at my latest experience. We were seated and then watched two further tables seated near to us, after us. These tables had drinks orders taken, but we didn't. After 25minutes I approached the manager at the other side of the restaurant, explained nobody had taken our drinks order and asked if he could - he said he would be right over. We then watched him approach a table of a large group chatting with them, and he never came to see to us. By now, the two tables who were in after us had their drinks. It then became clear that the table next to us had waited 1.5 hours for their main course - we know this as it hadn't arrived and they complained. The table to our other side had been in for two hours and only had their main course, and another table near to us had their starters delivered after their mains and we heard the staff explain this would be on the house after they also complained. It became clear that, after 35 minutes, and no drinks order being taken from us (despite us asking the manager!) and also the complaints going on around us, that we were not going to get a meal that evening. Therefore, we left and as we did the manager came over and we explained we were leaving; his only response "yeah - the service is unacceptable, sorry" then he walked away. I have never ever experienced anything so poor in any restaurant. We promptly walked to Fina (an Italian restaurant opposite) and got a lovely table, an ice bucket with our wine within 3 minutes of being in the restaurant, and excellent service throughout. They really did put Pizza Express to shame.

Johnmate

every thing is measured out i.e 1 tomato 4 strips of chicken 8 croutons etc how do we know this we complained about how small everything was and the manageress told us this very pricey for drinks also bottle of beer £4

John

visit to the macclesfield pizza express and we both had the chicken polo salad well the chicken on both our plates was pitiful about 4 small pieces each when we called the manager over she explained that you get half a chicken fillet each and that how it is for every pizza express but we have had meals in buxton and Manchester and their chickens must be a lot bigger we asked about the tomato and that it was 1 cut into 4 pieces "yes that's correct was the answer "now we are not big eaters but £9 for this is the big high street rip off of the year

I've never been anywhere with such terrible service. On more that one occasion too. The first time I thought we were just unlucky so when a friend chose this venue for a birthday I went along again. We waited well over an hour for our starters, this was the time from ordering, not from sitting down. Barely an apology from the waiter. Finally, it arrived, apart from my husband's which they had forgotten about. Eventually we finished after 11pm, we arrived at 7.30pm. It even took ages to pay! Then the waiter threw a strop because we didn't tip - he really was quite rude - unbelievable.

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