At first I was impressed with Planet Spice. They were honest about delivery times (1hr!) and on first impression, the food was good. Unfortunately, there happened to be hair in the food. We binned all remaining food except the contaminated dish and complained to the management. At first we were pleased with the professionalism of the management who were happy to issue a refund upon us returning the food. The manager called again shortly after to inform us they would not issue a refund, but offered a replacement (why on Earth would we eat again from their kitchen?!). They assured us that on the outcome of relevant tests, they would issue a refund on only the contaminated dish. We refused and will be taking this up with the relevant department at the Council. What a waste of £15. Don't order!
