Rustico

Susan Richards

Great Italian restaurant with friendly welcoming staff and lots of wonderful food and drink!

Graeme

I pre-booked a table for four people Saturday evening for my wife and family. We arrived five minutes earlier than the agreed time, and after being assured by the member of staff (possibly the manager) that we would be sat down at our table "in a few minutes" we stood and waited in the middle of the restaurant surrounded by other diners sat eating their meals for another 20 minutes as we watched other parties get seated. We received NO subsequent assurances about getting our pre-arranged table and waited patiently. After 20 minutes of waiting and hearing nothing from the (and I quote from their website 'extremely friendly and attentive') staff apart from getting jostled from side to side as they brushed past us. After waiting patiently for so long with no update on our table despite getting pushed out of the way numerous times by their 'extremely friendly staff' I asked what had happened to our pre-booked table. After asking this we were directed into a room upstairs not to eat, but I presume to drink from their bar upstairs until our pre booked table became available. At no point were we even apologised to or even offered a free drink whilst we kept waiting watching everyone else eat. We got offered a token free garlic bread (that would usually come with the meal anyway) but after waiting even that did not turn up.We gave up waiting in the end and walked out, again no apologies were forthcoming.We found an alternate restaurant a few minutes away that knew how to treat valued customers and we spent the rest of the evening trying to forget the very poor treatment and disregard we experienced in Rusticos.This is a prime example of how a restaurant that becomes too popular forgets the no 1 consideration in the food industry - it's customers. I eat out very regularly and this is perhaps the worst we've ever been treated by a restaurant either in this country, or in other countries we've visited. For a restaurant that states on it's website "Our staff are extremely friendly and attentive and are always willing to attend to any requests you may have" this simply was not demonstrated and we were left feeling undervalued and ignored,. Christmas may be a busy season but if no tables were available they should not have wasted our time in agreeing a booking early that day. Rusticos needs to remember that although Christmas may be group party season now, come the cold winter January/February months after it's customers like us that support restaurants during their quiet months.Quite obviously *not recommended* of course.

Hookit

We have been a few times since Rusticos has been open. The food is good and the service is even better a good friendly atmosphere with very helpful staff. I cannot fault this place at all. I ask for a beer that was not on the menu and on our next visit they had it for me.

Ronnie

We have been to Rustico's many times over the past 18 months and it just gets better. The new, expanded, premises has eliminated the overcrowding. The service and food are excellent.

Snapper

We have been to Rustico several times now and I cant speak highly enough of the quality of food and service. Its the type of place you would return to time and time again and never be disappointed. I personally love the vast array of seafood on offer, but whatever you choose to eat, its delicious! A word of warning though, the complimentary bread and dips are delicious, and rather filling! You have to be a strong person to resist!!

Tony

Fantastic meal. Friendly atmosphere. Value for money. A must for any foodies who love Italian cuisine at its best. HIGHLY RECOMMENDED!

carl

excellent food good service and nicely priced with good quality wine at a decent price. a very enjoyable evening. definitely going back soon.

Sue and John

I like this little restaurant. Not much atmosphere as decoration is poor, however both this and Magdalenes Restaurant opposite are the best in Wakefield

antony@freshly-squeezed.net

What a little gem this one is. Since we first visited three weeks ago we cannot stop going back. Truly delicious Italian food, certainly the best I've had in a while. It will be interesting to see if other Italians in Wakefield raise the bar to compete. The lunchtime menu is a real bargain too - any pizza or pasta based dish is only £4.50. Could do with a more extensive wine list though

Julia

This is a very good Italian restaurant, the food and service are outstanding. So far this is the best Italian restaurant I have been to.

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