We booked the private dining room at 1pm today Sunday 8th April for a party of 11 for my fathers 75th birthday. We chose Southernhay House because we wanted top quality dining for my fathers landmark birthday; he has previously visited Burgh Island and we were looking forward to a similar experience at Southernhay House. Unfortunately, we were very disappointed with both the service and the quality of the food and came away wishing that we had booked a different venue. Service was very slow - when we arrived we were left waiting for about 20 minutes and had to ask someone to come and take our drinks order. One of the food orders was wrong - I ordered the breakfast for my son and it was served with a fried egg instead of scrambled and he did not receive a sausage as you had run out.The home made baked beans looked and tasted disgusting. Some of the food was served nearly cold. The yorkshire puddings served with the roast dinner were virtually inedible. The roast dinner itself was not bad but not what we would expect from somewhere that is classified as "fine dining".The toast for the breakfasts had obviously been forgotten and was brought out about 10 minutes into the meal and without butter, which we had to ask for. We asked for someone to come and take another drinks order and were kept waiting for another 15 minutes. Generally, the food and the service was average at best. We complained to the waitress and she did reduce our bill, explaining that they had staffing issues. However, all in all it was a very poor dining experience and not what we expected at all.
