Half way through our meal me and my son went to the lavatory to find two RATS...YES RATS darting away from us on approach....This venue should either be shut down immediately or immediate action taken to address its faults. This was mentioned to another member of staff who admitted this is an on-going problem...Management (If you can call them that) here are diabolical, absolute no concern or regard for there customers, service was chaotic, food came out warm and looked as if it had been pre-cooked then re-heated. We never got allocated a member of staff to our table, so we didn't have that personal customer experience, but we instead had to deal with members of staff ourselves on many occasions, who in my own opinion are un-trained and seem to have got thrown in the deep hand. When it came to ordering cocktails we had to experience this first hand once again with not one member of staff knowing how to make a Cosmopolitan from memory, this does not look professional for such a commonly asked drink! Either the company is doing badly financially or just cashes in on every opportunity they can, while neglecting their own staff to save costs.
Nix
I went to The Brass Pig with a fellow mum and our two babies last week for a coffee (they do 2-4-1 on Tuesdays) and it was lovely, we had a really nice time and all the staff were really friendly. Clean and tidy baby change ;-D Had a look at their Valentine's day menu too - looks Amazing! I hope baba's daddy reads this and gets the hint ;-) nix.x