The Burn Inn

houghtonbornandbread1946

What can i say simply your good regular family PUB. i have been visiting the Burn for more than 15 years and have seen managers and staff come and go (the last Management couple Steve&Julie thankfully have gone!!!) - I have seen the Pub change throughout the years and once again this seems to be happening (for the good this time). The Burn in recent years has seen (like most) an increase in lower class of trade fueled by cheap drink prices and SKY sports, definitely a place to avoid with the wife and kids UNTIL NOW!!!. Thankfully in the past year myself, My wife, Daughter and grandchildren have been welcomed into a pub that is Family friendly, clean&tidy and warm. Now with No sky it is a pleasure to once again enjoy PUB FOOD at fantastic prices on your door step. One Important thing to remember The Burn Is Proud to be a FAMILY PUB it does exactly what it says on the tin. RUMOUR HAS IT THAT A REFURB IS DUE EARLY 2008. LONG MAY ITS RISE TOO SUCCESS CONTINUE!!!

Jools123

Earlier this year a few friends and I visited the Burn to celebrate my birthday. Unfortunately we didn’t have a pleasant experience due to the rudeness and attitude problem of the assistant manager and other staff. One of the men in our group complained at the bar that the Budweiser was warm. The woman behind the bar refused to exchange his bottles or provide a refund and removed another couple of bottles from the fridge and remarked that they were cold, but then refused to oblige when he asked to feel them too. Our next issue was with the food. My partner and his sister's meals were burned to a crisp and the ‘salad’ which accompanied them was virtually non existent and looked like it had been sitting out for a few days. When the assistant manager came to take away the plates they remarked that the food was not as good as it usually is. He shrugged his shoulders and walked away, returning a few moments later to tell them very rudely that they would not be getting a refund and certainly did not apologise. Later in the evening, my partners sister had gone to the bathroom and returned to find her (full) glass of wine had been taken away by the bar staff. One of our group went to ask about it. The assistant manager, who was behind the bar, was rude to him and would not apologise for taking the drink away as she was not at her seat at the time (apparently now in order to keep your drinks you have to remain seated at all times and save your bladder for between drinks only). He held up a glass of rose from behind the bar and told us that this was her drink and she could have it back. Remarking on the fact that we did not know where the glass had been since it had left the table he did not want it back. Tony said ‘Well, if you’re worried that someone has drunk out of it, here…’ and proceeded to pour the wine into a half-pint glass, and then slammed it agressively back on the bar. We remarked that a fresh glass should be offered, but he was told that if she wanted a fresh glass she’d have to pay for one. We later spoke to Tony who reluctantly gave his full name on a slip of paper. When asked for the manager’s name, he told her that he was the manager and would not supply his supervisors name. Luckily we already knew it. I began visiting the Burn over 5 years ago and this is the only time I have ever had a bad experience. I even took my family for our Christmas lunch last year. We sent him an e-mail, but nothing was ever done about it. Their lack of response got our hackles up further when I received a recent letter asking me if I wished to return for Christmas again this year. I will definitely not be.

Family guy

A fantastic family pub, with a new manager comes a new lease of life to such an old land mark of houghton. fantastic menu fantastic prices congrats to marston plc for finally getting the mgt right!!!!

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