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The London Carriage Works

British • Liverpool City Centre

Sugarvine

5.0/5

(0151) 705 2222 40 Hope Street, Liverpool City Centre, Merseyside, L1 9DA (0151)70…Show

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A double-AA-rosetted restaurant, The London Carriage Works is part of Liverpool's boutique Hope Street Hotel.

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About The London Carriage Works

The London Carriage Works has consistently held two AA rosettes since its opening in 2003. Although a destination in its own right, it also operates 24/7 as hope street hotel's restaurant - a winner at the 2015 Liverpool Tourism Awards as Best Hotel. The restaurant offers truly exciting food and an extensive selection of wines. Dedicated to sourcing the very best ingredients available; the wealth and variety of the produce of the North West region is an inspiration to the team. Food miles are minimal, and the restaurant is committed to fresh, free range and seasonal ingredients. Tables can be booked on-line and private dining and outside catering facilities are also available.

Sugarvine

5.0

Food 5.0/5

Service 5.0/5

Atmosphere 5.0/5

Value for Money 5.0/5

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5.0

Sandra

Superior food at a top hotel!

The Holebrooks

Great meal the Hope Street Hotel tonight. Their restaurant the London Carriage Works is top notch!

Rajan

Having read your write up, I went there with real expectation. Greeted with "Hiya"; could not find reservation; table partly laid; after being seated glasses just thrown not set as should be; water served in a Pyrex jug; waiter service is not to a std expected in a high class hotel; table was not very clean-stain from previous occupants glasses were seen; food very salty; pudding dry and microwave heated. However, Venison was very nice.

Gail

Six of us stayed in the hotel during January and had a most fantastic meal in The London Carriageworks. The menu was excellent and the six of us each thoroughly enjoyed all the courses we chose. It was such excellent value for money. We would certainly book to go the restaurant again. The hotel was very nice as well.

Francis

Had a recent meal with a group of friends. First rate cooking, appalling service. Had excellent experiences here in the past so surprised when we couldn't get any drinks served to us in the seating area near the bar. Even more surprised when we had to remind the staff that we had been waiting over half an hour past our booked time in a half empty restaurant to get seated. Great food but just couldn't get the waitresses' attention for more wine. Staff seemed to be more interested in putting out breakfast servings at end of meal that serving us coffee. First restaurant in years where we didn't leave a tip. If they can get the service sorted out then would continue to highly recommend.

Sharon

Feb 2009 After reading several favourable reviews on The London Carriage Works restaurant, Liverpool we decided to book a table. Unfortunately our experience was not as pleasant as the many reviews, mostly over a year old; it seems that the place has gone downhill. When booking we asked for a table at 9pm, they informed us that they did not have a table available until 9:30, but if we came in at 9 and sat at the bar they would probably be able to seat us earlier. This was not a problem as the bar area looked lovely in the photos so we came in shortly after 9, informed the waitress of our arrival and sat in the bar area, by 9:45 we still hadn’t been shown to our table, upon asking when our table would be ready the young waitress showed us to a table that looked like it had been ready for quite a while, had they forgotten us? Our coats were not taken as you would have expected from a restaurant of this class, we had to walk across the room and hang them up ourselves on the coat stand. We looked at the menu, ordered our food and asked for a wine list which we would have expected to be given at the same time as the menu. Our starters arrived, but still no wine list, we had to ask for it again. The waiter serving our starters had not been informed who was having what and had to ask us, I found this very unprofessional. The wine list was handed to my husband while he was in the middle of eating his soup causing him to spill some. We ordered the wine which didn’t arrive until just before our mains were served, once again the waiter had to ask who was having what. While we were eating our meals the waiter was cleaning the tables near us with smelly disinfectant spray, not creating a pleasant environment to enjoy our meals in. The restaurant and bar area are very modern with a lot of glass and lighting effects, the tables do not have tablecloths and are far too close together, it’s not cosy and the overall atmosphere is not dissimilar to a busy pizza express/beef eater type restaurant. The food was better than average, nicely laid out but the portions were very small. Overall I was very disappointed in the very poor service and lack of experience from the extremely young staff. For what is an expensive restaurant (£50 a head) I expect more and will not be returning.

Julieparr

have enjoyed previous experiences at this restaurant i was eager to return. for starters i had the smoked salmon, good portion well presented, main was free range chicken, extremely good portion (half a chicken) cooked to perfection but none of the accomplishments were anything to write home about. Dessert was bread and butter pudding with marmalade ice-cream which I didn't enjoy and left. Quite an average meal really which did disappoint me

Jon (newbury)

Although the food, as many others say, was a delight the service, unfortunately, left a lot to be desired. To be seated and to order and then between each course we had to wait for up to 20 minutes and on each occasion we had to attract the eye of a waiter, as not once did anybody come near, to either ask to see the menu, order our next course ot to seek more drinks. I would suggest that if the restaurant wishes to achieve the accolade of a Michelin star, as many experts suggest, then it will have to a great deal more in the service department.

Cheekablue

Going to fly in the face of the other reviews here and say I didn't think it was such a wonderful dining experience. Started with our arrival when we went from not having a table at all and having to wait half an hour (we had booked), to having two. Food was generally a bit underwhelming. Quinoa was far too salty - noticed other people didn't eat theirs either. Egg custard was very heavy - too heavy. Coffee didn't turn up. Bill was ages coming and then wrong - table next to us had a bill problem as well. Noticed no one said 'bye' or got our coats as we left but the tip we left was very quickly picked up. Other aspects of the meal and service were really good but we're still left a bit disappointed because I really wanted to like it.

Bogwoppett

The service was excellent, and the decor and location were very special indeed. However ... From personal experience, my internal alarm bells go off when I see geometric shaped porcelain dishes and balsamic vinegar sprayed liberally all over the food. It says to me that the chef/restaurant are lacking in confidence and do not really know what they are doing. Sure enough, the alarm was going off when we were presented with our main courses. Large white rectangular plates, which were stone cold, and vinaigrette lavishly sprayed across everything. That the plates were cold was very important, as the vegetables were small and thin. The portion size was small (more on that in a moment). Consequently, from the very moment the plates were set on the table, the food was cold. Everything... completely cold... One dish was the "Duroc iron age" pork, the other was the sirloin of "Bowland charlais beef". One the plus side, the vegetables were perfectly cooked, if completely cold. If you think of it as a salad, then you will be quite satisfied. The Duroc pork was dry and very, very chewy. I'm used to this breed of pig giving a succulent and very tasty meat. But this was bland, and tough work too! In a similar fashion, the beef was if anything even chewier! I know the tendancy is to hang this meat for up to 20 days, which will have the tendancy dry out moisture, but this was quite extreme. If it had been over-hung, making it too dry, then I would be happy to experience a more intense taste (hanging increases flavour). But this beef was dull and bland. Had the meat been frozen for a long time, I wondered. Another poor point was the portion size, which has been mentioned elsewhere. For 20 pounds I recieved two pieces of pork, one the length and breadth of a tablespoon, the other smaller. Not much for your cash. The beef was also a small two piece arrangement, this for 24 pounds. And both the pork and beef were cold. And i do not mean luke-warm, i mean cold. If this was they way they preferred to serve dishes in the London Carriage works, they really should mention it in the menu. Perhaps our jaw muscles were grateful for the small portion size, but my wallet felt empty, and my stomach cried out for more! Regretfully, we did not complain, because my partner does not like a scene. It really was a case of presentation above quality and taste. Seeing the other glowing reviews here, I can only hope that this was an off-night. -And I hope other diners have a better experience.

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