We visit The Owls nearly every week because the service and staff are great. The food is brilliant and served quickly ,the price can't be better anywhere around Wigan. Me and my family try lots of different restaurants but still put The Owls at the top of the list for the full package mentioned above.
donna kay
went for lunch on friday 14th june never again it was horrible i asked for beefburger and chip with a side salad the bread on the burger was all soggy through the amount of water from the side salad the chips were the dreqq ends of a bag of frozen chips all hard no potato the burger itself was tasteless and the side salad was just a load of lettuce leaves what a horrible horrible meal will never go again it was disgusting ...
Mandy
I wont be going to the owls again, the service i received last time was awful. I booked a table for 7oclock for two and even though we arrived 10 mins early it was 25 mins until we got our food order took and then 20 mins later we were still sat there while other people in had come in later and ordered later were being shown to their tables, when i approached the waitress to say we had been waiting ages i just got told we halve to wait for a able to become free i said well other people who came in after us have been shown tables i.e a couple came 20 mins after us which her relpy was silent so I said I would please like to cancel booking she then said ok, which I thought was rude no customer service at I understand things like this can get mixed up but not even a sorry or anything, I will take my custom elsewere in future.
Markaz
Had a fabulous night at the Owls, 30th birthday and engagement party. Food was fantastic and staff were great, very polite and helpful. Thank you for making our night a very special one, hopefully we weren't too loud!!!!
beckismum
We spent a lovely family evening at The Owls, we were a little apprehensive as we were taking my granddaughter who is in a wheelchair, we were looked after very well, the food was served very quickly, was piping hot, we weren't rushed The young girl behind the bar Danni was wonderful going out of her way to accommodate us and meet our needs,we were made welcome and felt very comfortable as was my grandchild who was having her 1st meal out since her accident. Thank you to all the staff at the owls, we will be visiting again,we cannot fault any part of the evening
Jack88
I have been to the owls many times in the past and have enjoyed it very much, on this occasion we booked in advance so we didn't have to wait to be seated. We arrived early and I went to the reception desk, the lady handed is the menus and we went to get drinks. Within five minutes of getting drinks our meal orders were taken and we were asked to follow the waitress to our table. We followed her through the beautiful restaurant and up the stairs when to my surprise we were shoved in the far corner of the upper floor next to the toilets and several stacks of chairs! We accepted our disappointing table and it wasn't long before our starters arrived. The food was lovely and after the starters the mains soon arrived! The table location aside, this was when the disappointment started. It was over half an hour after we had finished our main (which was very nice) that our plates were cleared away and we were presented with the dessert menu. Not only was the desert menu covered in bits of dried food, the waitress also informed us that two of the five or 6 choices were not available. After a ten minute wait our dessert order was taken and after a further ten minute wait it arrived, the apple crumble was very nice! We were given no indication as to whether the bill would be brought to the table or whether we needed to go to the reception desk so after another long wait with no sign of a waitress we decided to go and pay, we didn't complain about the service at the time as there was a queue and we didn't want to put off any of the customers waiting. I was just disappointed that I had taken some friends who had never been before and had assured them that the owls was a very good restaurant and sadly tonight it did not live up to expectations. Very disappointed!
Carole Walker
just to say thank you all for a great meal my friends and i had today we was from shepway court in winton shelby our manager booked it what a lovely place and the staff fantastic overall a very very good day just to warn you we will be back xx
Cornenty
Went for xmas dinner with the family, £50 a head for adults and £27 a head for children. The food and service wasn't particularly good. Interesting to read all the positive reviews about the place on this site and it's a pity we didn't enjoy the same experience as others seem to have done.
The pheasant was overcooked and served as whole with little or no room for the vegetables. The prawn and salmon starter was fine (no cooking involved for that dish) but the pate was considered barley edible that came with a rather lacklustre salad. The turkey was also too dry. No wine service and a rather bizarre system for ordering drinks at the table that 'had' to be paid for 'now'. Awful coffee served at the end, with a small carton of UHT cream to whiten it. A carton of UHT cream? An after dinner chocolate mint came with coffee but each one had melted in its packet next to the hot coffee cup it accompanied.
I know this won't make a blind bit of difference because the place is so popular and that is probably the problem: complacency. The place was fully booked and the money was in the bank so why bother with the notion of providing the customer with anything approaching a reasonable service; the customer can disregarded as a mug. £180 was the total bill I paid for my wife, children and myself: for what?
Happy xmas The Owls at Standish, obviously, I'll not be going again.
Sophie
The Owls is a JOKE! I am highly disappointed with the service and unorganization! I have always come to the owls for a meal whatever the occasion and for a Christmas party we decided to go and the waitresses gave my vegetarian friend a meat lasagna instead on the vegetarian, not only allowing my friend to become extremely ill and was throwing up in the toilets. When asking for the manager the manager shouted at me and I was spoken to in an aggressive tone and felt very victimised . No apology was given. When leaving the owls in disappointment of our meals due to the disgrace of the menu when paying we realised that we had been charged for meals we hadn't even ordered! I will never go to the Owls again. Very very disappointed
Mr A E Woods
My daughter came to visit from Berkshire with her family and
surprised us with a reservation for dinner at The Owls.-
a great idea for a perfect evening .
