I today visited The Partridge Inn Singleton for lunch with my friend. We very often meet up there, particularly in the summer, as it is pleasant to sit in the garden. After today's visit and the pantomime I witnessed, however I, nor my friend will return. I certainly will not be recommending it to anyone either.
We sat at a table and a couple of more mature years sat on the table next to us. they ordered their food, and after a while, my friend and I ordered ours.
Ours turned up, and we were halfway though our meal when the couple on the table beside us received theirs. The lady's scampi was burnt (quite badly) and she mentioned this politely to the waitress who took it back to the kitchen. The young waitress then returned with the same plate of food and advised that the 'chef' had said there was nothing wrong, and it 'should be crisp or else the middle would be soggy' My friend is actually a qualified chef and was in total disbelief. This was black in many places. When the lady cut the scampi open the breadcrumbs just shot all over the plate, where it was so dried out, and the scampi was a shrivelled dry lump.
The waitress then came out and asked if everything was OK. The lady advised that no it wasn't, and she wouldn't be eating it (again she was very polite) The waitress took the plate away, then advised the lady that they would then cook another. The lady clearly said no she didn't want another (her partner had nearly finished his meal by this time). 10 minutes later a plate of Scampi arrived, and the lady advised AGAIN (very politely and patiently) that she didn't want it. The waitress took the plate away. Within seconds a man came storming over with the plate of food, and bellowed for all to hear (even made the people in the other part of the pub look) 'What exactly is wrong with this!!' She (again) politely replied that she had declined the offer of another plate when it was FINALLY offered to her. (As mentioned it was too late her partner had nearly finished). He then stormed off, and within a couple of minutes the poor waitress went outside in floods of tears. When the chap went to pay for the food, he said he didin't think he should pay for the Scampi, and AGAIN the Landlord berrated him, in a very loud voice for all to hear. The whole pub fell silent. It was a complete shambles. The lady was in tears on leaving. In in all my years of working in the public eye, I have NEVER seen such a display from such a nasty arrogant bully. I feel very sorry for the staff if this is the kind of outlandish, balshy, childish behaviour they have to put up with, and would not blame them one bit if anyone of them decided to take the matter further, should the anger be directed at them. I would like to suggest that this man firstly takes anger management councelling, and then either takes a course on dealing with members of the public, or maybe even steps out of the hospitality industry all together.