Had lunch at the Shepherd and Dog. The service was a bit slow but polite. While the food for the most part tasted good, I unfortunately suffered severe food poisoning as a result of something I ate there (most likely to be the salt & pepper prawns or the ribs). I normally don't contact restaurants unless I am absolutely sure of the source - and I was in this case - but I was completely unimpressed by the response which effectively said no one else had complained therefore it didn't happen. Their defensive reply leads me to believe that they don't take food safety seriously (in spite of the numerous protocols and routine checks they claimed to have followed), and underlines the mediocre customer service we experienced while we dined there. However a good lesson learned: always complain, even if you're not sure.

Mrsmartin

i have been trying to book a meal for 10 people. the number they have goes to an answer machine . no one has got back to me. a shame and very frustrating

Doug And Ellie

Had a lovely lunch with my brother who is over from Australia. Very impressed and will be visiting again.Thank You !

Grace Newton

Enjoyed so many evenings with you, with Family and Friends. Lovely waitresses, great food andf will be there again and again XX Thanks for a lovely service XX

Lee

Poor management the girl who we complained to was a disgrace, she seemed quite young and inexperienced, she had no people skills at all and came across quite fake, we only complained that it had taken a while between courses!

Mags And Jon

Booked for a last minute lunch on a much needed day off. Beautiful restaurant and packed for a Monday! Pleasant and attentive staff. Beautifully presented starters. We didn't really need the bread and olives too but they were lovely! The mains were again well presented and very tasty. Desserts divine. Service was generally good but somewhat slow between courses and we ran out of time for the coffee we had ordered but didn't arrive. We put this down to the number of diners rather than poor service though and staff were apologetic. The only down side was not being able to give a tip with our card payment and having no cash so we will have to return again soon to double tip our lovely server who was fab ! Many thanks

Disappointed Mum!

This was one of the worst restaurants I ever ate in - we were given shockingly small portion sizes - and I'm not a massive eater!! It was overpriced pretentious and the management need proper training on customer service - a potentially lovely lunch with 3 adults and 1 2 year old cost over £70 and we were not drinking! They didn't honour their kids meal deal - and charged my 2 year old son almost £15 for his tiny sausage and mash meal with ice cream desert .... An experience I will choose to forget rather than repeat!

Vanessa

Had cocktails and dinner with my girl friends last Friday. Had a wonderful evening with really friendly and attentive staff. The food was beautifully presented,absolutely delicious and a reasonable price. My friend managed to entertain the restaurant by slipping over but next time she promises to behave!! Will definitely be returning

Maddy

It was our first visit to the shepherd and dog. On pulling up to the restaurant we were like wow, this looks nice.We walked in and were greeted by I can only presume the floor manager. He showed us to our table. (Ps you must book to get a table as it was busy) The lady who attended to our table was very attentive and nothing was too much trouble..She checked on us a number of times during our visit. Wish you don't get anymore as other restaurants have such a quick turnaround and have to attend to so many customers.The decor was fresh and contemporary. It is very clean.The food arrived at the table quickly. It was very Michelin star food.You pay for what you get. The food was displayed perfectly on the plate. The desserts were lovely presented too.At the end of our time there. My stomach was extremely contented.We took our son. The only downside was there was no child size portions. Luckily he can eat an adult size portion. But for others it might be too much. I recommend the shepherd and dog and have done already to family and friends.We will be returning there soon.Thank you for a great dining experience

Margaret

I have been to the Shepherd and Dog twice now and both times the food was excellent . Stylishly presented but without being too pricey. The staff have been helpful, friendly and we have been impressed and I have recommended it to all my friends.

1 2 3

Personalise your experience

Share

The Shepherd and Dog

General Enquiry

Restaurants Nearby

The Ship Gidea Park

Bombay Palace

The King Harold Public House