My parents phoned TWICE to ensure we had a table for four available, on both occasions were assured there would be, they were never asked to leave a name, thinking this to be odd, (hence the two phone calls) . Anyway we travelled the 50 miles from home to have a much recommended meal, on arrival a funeral party were in enjoying a buffet lunch, we went to ask about our table and a very unhelpful gentleman basically said you didn't give a name so tough you can't eat here. would never recommend such a poor attitude to anyone.