Velvet

Dissapointed

As a regular customer for the past three years I have enjoyed meals at Velvet as I work within close proximity. Of late I have encountered several reasons that have lead me to decide not to return to your restaurant. These have included (in recent weeks), waiting 45 minutes for food and then being told that someone else has taken our order, when we received the order after nearly an hour, the order was not complete. On another occasion three out of four people being served and the other person in our party having to wait a further 15 minutes, and today when ringing in advance to order our food, the order we received was wrong. When going to pay for our bill by card and after several minutes of going back and forth being told that the card machine does not work. The waiter than asked the other people in our party if 'anyone else has cash' which was extremely embarrassing. As if this was not inconvenient enough I was asked to go and 'get cash back from somewhere else' to pay. When I suggested that I bring the money later in the afternoon I was told this would only be possible if I left my card details, including the security number. I was made to feel like I was refusing to pay or that my card had been declined, which was most certainly not the case. The outstanding bill was for £17, I think that the service was appalling and inappropriate for this amount, and I am certainly not going to give my security number to strangers in a restaurant. In the end I went to another bar and got cash, for which I was charged, and then the waiter did not offer me my change, for which I had to ask! I am disappointed and quiet frankly fed up with the poor customer service in your restaurant and will no longer continue to bring my custom. I would appreciate a response to this email, to assure me that someone in your team values the customer experience.

Isopod

Went for a look at Velvet on a Friday evening, based on the reviews, because we couldn't get into Sweet Mandarin. The reviewers who suggested that the mussels were good were spot-on, they really were. Lovely rich tomato base to the sauce. The risotto main had a lovely texture, even though it was a tiny bit dry (I prefer it wetter and finished al forno), and was made with a very nice selection of funghi. I had rib-eye, it's not very often that I eat steak out but I was very happy, lovely light charring to the outside and still pink and moist inside. Fantastic staff, they are rushed off their feet most evenings but can still have a laugh with you. Didn't do puddings - but the cocktails are great. Got up late the morning after and had excellent breakfast - coffee and very yummy pastries at Wong Wong Bakery just up Princess St. However, if you prefer Velvet do a take-away breakfast too.

Lindz

The food is great, the chic art on the walls and the totally camp style make this a great place to eat - we love it and go often. On a Saturday lunch after shopping try the set menu for £12 each , gorgeous 2 course of the normal menu... We love this place and take all our friends.

Glynnie

Went to Velvet on a Wednesday night and the whole evening was brilliant. Huge portions!! They do an offer of a starter & main for £11.95 from 3-7pm & it was well worth it as that? the price for a main dish alone. Our table had mussels to start, and a mixed combo (mussels were delicious) and then Moroccan Lamb (beautifully cooked on a tomato-stew like base) and a sirloin steak with masses of chips & a huge salad. We couldn? finish our main courses & next time (there will definitely be a next time!) would probably just opt for mains! A brilliant, intimate, lavishly furnished restaurant - perfect for drinking copious amounts of wine with delicious food. Brilliant!

Graham

Food was fantastic and the portions were generous too

Vanessa Chaplin

I have been coming to Velvet for quite some time and love it here. You can relax and be served with a smile. The food is lovely and very reasonable. I have now been to the new swank bar situated above the restaurant it is well worth a look.

Velvet

The place was nice and so was the food! the bar men were really cute though!

Velvet

Nothing special, but still a nice place with a good ambience

Velvet

The staff seemed to forget that we were there and couldn't raise a smile. Starter was great, main course was bernie inn.

Velvet

Excellent food, interesting and vibrant surroundings and it won't cost you an arm and a leg. Well worth a visit.

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Velvet

General Enquiry

Restaurants Nearby

No. 1 Canal Street

Habesha

Arnero