I rang up zaal at 8.15pm and ordered a chicken Korma, chicken tikka masala, portion of chips an a portion of rice. I thought this was a simple order! the man on the man on the phone explained it would be delivered by 9pm,that's 45 mins which is fine. an hour and 15 mins later I was still sitting around waiting. I phoned zaal to check if everything was ok and I was told my food was on its way. 15 mins later there was Still no food so I went and looked out of my window to see if the're was any delivery man, to find one wondering down the road with a bag of food. when I got to my door to shout for him he had dissapeared. the same man from zaal that I had spoken to earlier then rang my mobile, explaining they couldn't find my address and they needed my number again (bit confusing why thst needs my number, they obviously had it as they had rung me and I picked up the phone only to find him asking for my number. but still I told him) the man from zaal said the delivery driver would be ringing me. after waiting around some more I rang zaal back and he tried to tell me that they had been ringing my mobile, after I explained that they hadn't a my mobile was in my hand the whole time. as you can imagine at this point I was very frustrated at the drivers since of direction and the rude man I was speaking to from zaal. I explained I would no pay if my food was cold and the man from zaal said I had no choice and would still have to pay even if it was cold. I got the drivers phone number and phoned him to see if he was any politer and to ask where he was. I directed him an finally had my food. he apologised and explained that he went to the wrong address, I find kick up a fuss with him as he was quite young and innocent and was obviously sorry. but I told him of his managers rudeness and he apologised. this man from zaal then ran his driver screaming down th phone at him. I was hungry so I played and started unpacking my meal to find soggy pappadams exploded cold curry and cold rice and chips. terrible service, terrible delivery driver directions, terrible food. I will never order from zaal again an I suggest no one else does unless they want rudeness and bad food. I would have rather had a slice of dry bread.
Steve O
superb food untill end of 2010,now over priced rubish,one good customer lost.
Chris Morgan
Chef puts 100% effort and this place seems to always win awards for their quality of cooking...
Mike Leahy
This restaurant is really great. The food is well presented and really tasty, the service is exceptional and the cost affordable. Top value for money. I have enjoyed both eating in and take-away and would highly recommend this restaurant
Steve
the best takeaway Indian I've had in Swansea, and at a good price, go here and you go to anyone else,
