One of the worst meal experiences we’ve ever had - won’t be returning! It started badly when we arrived and the manager immediately “set our expectations” by telling us they were short staffed and it was her first day as manager and that not all customers were understanding of this. She then continued to complain about other customers who were still there eating! After this, she sat us in the smoking shelter, which was filthy and we had a toddler with us! So we moved to a nicer table. We ordered straight away because we had a two year old with us so wanted to get his food delivered as soon as possible. To keep him entertained we ordered three courses off the children’s menu. After 45 minutes the manager came to say the chef had done all the food in one go, instead of starters arriving first. We said that was fine as we just wanted our food. She said it would be two minutes. A further 15 minutes later (an hour after ordering), our meal finally arrived. The food was fine but nothing special. We then asked for our little boy’s dessert and they then delivered the wrong dessert. They did voluntarily give us money off the bill as they recognised the service had been so bad, but it’s not enough to make us return I’m afraid. It’s such a shame because the venue is lovely and has great potential.
The Smokey Cow – Telford