We had a lovely evening meal here. It was delicious. However, we did not consider returning because the waitress just couldn't be bothered. She didn't hide the fact that she was not interested. She was slow to respond and not a good advertisement for your restaurant. When we had finished our main courses we waited for our waitress to ask if we wanted anything else and we waited ages. she went past a number of times but did not even glance at our table - it was as if she made sure not to make eye contact. In fact she had not looked at us since serving the main courses. After waiting far too long my partner went over to her to ask about desserts and she gave him the menu. We had a look and picked what we wanted, then waited again for her to come to us, which we should have known was pointless. Terry had to attract her attention to come over and she was not very friendly - in fact, did not smile once while serving us. On the menu it said to ask the waiter what flavours of ice cream were on offer so I asked her what flavours there were and she said "The usual," looking at me with the same can't be bothered face. I said "I'm asking because it says on the menu to ask the waiter what flavours there are." The look remained the same sort of uninterested- well actually no, it was a little hostile at this stage! She said "Vanilla, strawberry, chocolate." I would have liked to know if I could have one of each but I felt that I was a nuisance to her so I just asked for vanilla. We stayed a week in Ironbridge and we've been before. We will certainly be staying again in the future but we will not be booking a meal at The Malthouse due to the poor service.
The Malthouse – Telford