We booked here as we’re close to the area and wanted a little treat before heading home. We booked online a couple of hours before and were excited as it’d been recommended. When we arrived there was a table clearly complaining at the bar, we weren’t acknowledged or a quick, “will be with you in a minute” when the table left, to which they said to us on their way out, ‘I wouldn’t if I were you’. I told the server we had a table booked, they said it wasn’t ready (we were a few minutes early) which is fine. We then waited another 10 minutes, no acknowledgment or sorry for taking so long. Another table approached him whilst he was laying our table and we overheard them asking for some sort of discount and didn’t look too happy, clearly another complaint. Rather than him telling them he’ll be 2 minutes so that he could see to us and take us to our table, he dealt with them instead??? Making us wait even longer. There was a lady sat in the bar who also said to us not to bother at that point I told the server we were going elsewhere as it’d taken far too long to even sit us down and 2 tables told us not to risk it!! I’m not sure if it was a staffing problem but they didn’t seem too busy and to be honest, I’ve worked in hospitality, some simple manners and acknowledgement is common knowledge and doesn’t take much!! We won’t be returning and we didn’t even make it to the food but after reading the reviews we won’t bother. Such a shame.
The Last Inn – Newport