Reviews in Shropshire

Our meal was lovely, service on the other hand was diabolical. The young girl who served us didn't smile once, she had a face like a slapped arse & acted like we were an inconvenience. We lost count of the amount of times she ignored us.  It should have been a special occasion as we were celebrating our 23rd wedding anniversary. I'm sorry to say as good as the food is we won't be rushing to return anytime soon.

Stay 2 nights on a recent visit to Ironbridge. Service and attention good and food good for breakfast and dinner

birthday meal with wife. excellent all round

Had a lovely Sunday lunch with my husband, service very good and nothing was any trouble, the food was very tasty presented well with extremly large portions, thank you very much we will be back.

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Food was just awful , service appalling. Made to feel you were inconveniencing the staff by asking for another drink after initial order. Undercooked burger (which we weren’t charged for) Dirty glasses. Young girl handled the glasses by the rim and literally threw them on the table. We won’t be returning. If I could mark a zero for everything I would.

we came here for our anniversary and had a great meal, the food came promptly, nicely cooked and good portion sizes, great service too, will be returning for sure in the future

Lovely food & service as always. Very dog friendly.

Lovely birthday meal at the smokey cow, what an unknown gem! All food was lovely and service was delightful

Disappointing. Food inconsistent. Tuna Niçoise salad really good. Meat pie terrible, dry, reheated. Service poor. Staff young and inexperienced. We weren’t asked if the food was ok, not offered more drinks, or asked if we wanted to see dessert menus. Restaurant nicely decorated but as soon as you step into the hotel to use the toilets, it’s filthy and needs redecorating. Just generally disappointing as it could have been such a better experience

We went for the 2 for 15 meals there was plenty of choice. I had a mozerella & tomato salad which was so tasty. For main I opted for the ham, egg & chips, the portion was very generous and eggs cooked to perfection. Service was fantastic and our waitress was excellent even though she was clearly very busy.

We went for breakfast and the portions were huge! Really delicious food in a beautiful setting.

Our regular haunt! Quality of food, whether at lunchtime or in the evening, is always consistently good and there is a strong service team in place. Well kept beers and a good range of wines and spirits in a beautiful location ( especially good when the weather is fine!).

The Early Bird dining menu at £15 for 2 courses sounded like a perfect opportunity to catch up with a friend midweek. The smoked salmon on my starter was lush and the presentation of the dish was perfect. I then chose the fish pie for main, which was, again, beautifully presented and delicious, served with lashings of broccoli, just how I like it. My vegetarian friend was equally happy with her chosen dishes and they also looked great. It was such a treat to be so well looked after by the friendly staff. The Water Rat and its sister pub The White Hart have never failed to please me and various groups of friends over the past few years. I'd like to say thank you for being there. We do appreciate it.

It was very brightly lit which stifled warmth and ambiance. The staff were pleasant and welcoming however. I don’t recall hearing any background music. The starter labelled medium hot was so hot it was inedible. The pork ribs were tough and also inedible. Very disappointed and despite contacting the company we have not had any response.

We were staying in Ironbridge for the weekend and booked here for Sunday evening. We arrived and were seated, got our drinks no problem. Ordered our food, a starter each and a main course each. The starters came and were looking lovely, then straight away the waitress brought the main course??? I said we are having our starters, why have you brought the main courses?? She tutted pulled a face and said well you didn't say. I said we ordered starters from the menu, why would I want my main meal with my starter? I told her we didn't want them and to take them away.... the attitude was not great. My partner was having the tikka curry chicken wing starter, there was no side plate to put the bones on, no wipes for your hands nothing. Bit too messy really. After we finished our starters the mains were rushed back out. Not the re cooked mains, but the ones from earlier which they had obviously just kept warm, well when I said kept warm the fries were freezing cold. Like other people on the reviews my partner had ordered the brisket with the bloomer bread. Again it was 2 slices of cheap white bread which had gone hard as they had just kept the dinners warm. Not the best. We enjoyed Ironbridge and will be going back but not to the Swan Hotel and, I generally always read reviews, I will be checking in future before booking anywhere. The amount of bad reviews on here I am shocked that the management hasn't done something to change, the staff and attitude of them as the girl that served us had a face like slapped bottom and could be less bothered being there!

Delicious food and great service.