Reviews in Shropshire

Visited Saturday night, welcomed in no problems.. unfortunately the girl who served us was less than enthusiastic from the get go ... Drinks were out prompt, but the steaks were over cooked! I wish we hadn't bothered with the Cocktails as they were not Cocktails!. What really upset us was the comment from the girl who was serving us all night, behind the bar right in front of our table to her colleagues.. "I just get paid and go home"... Overall not a great experience and a lesson or two in basic customer service would be a start .. Shame as we enjoy the entertainment most months at least once !

Once again fabulous Sunday lunch. Food great quality and so tasty. Never been disappointed with the food or service here.

My wife and I found this place on a recent trip to Ironbridge. We just had a drink there on the Saturday, but as the beer was excellent and reasonably priced and the live music was very good we decided to return for a meal the following night. Upon arrival we were told the card machine was broken so it was cash only. This wasn't a problem as we had enough cash with us, but were told the nearest cash point was just around the corner. The menu was more limited than usual due to a lack of burgers. In all honesty I would probably have had a burger if available but my wife and I both went for smothered hotdogs and they were excellent. My wife also had the Lotus biscuit sundae and that was very nice too. All the staff were great. Very attentive without being over-bearing. Will definitely return if we find ourselves in this part of the world again, and will hopefully get to try one of their burgers next time.

Totally appalled at the bad service we received,

Disappointed is an understatement…… Ordered the 16hr smoked Texan Brisket with thick cut bloomer bread. The meal arrived with no thick cut bloomer bread when I asked the waitress she looked at me confused but did go back to the kitchen and ask, she returned with 2 slices of bread from a standard loaf. The meat was 3 slices of thick cut tough and chewy beef & definitely not slow cooked brisket, I couldn’t eat it & continued to only eat the fries. I advised the waitress who spoke to her manager & she offered a complimentary drink or desert to which I declined. When the bill arrived i was expected to pay for a meal that I didn’t eat & when I spoke to the manager she was less than apologetic but did remove the meal from the bill with some eye rolling! Such a shame that this dining experience didn’t live up to previous visits!!

We were a table of 12 booked for bank holiday Sunday., new menu launch weekend. The food, service and atmosphere was absolutely amazing. Nothing was too much for the front of house staff and the food was just perfect. The new menu looks absolutely delicious and I can’t wait to try more. Definitely recommend and will definitely be returning again very soon! Thank you for such a lovely family afternoon.

Came for a lunchtime meal with friends. There was only one other table in at the same time. Certain items on menu were not available and when ordered I specified a dietary request and luckily I noticed before eating. Was a little disappointed as staff member didn't seem to interested when pointing it out

I wouldn't return. I booked 2 months in advance for my partner's birthday. Food was average and the service wasn't great. I'd requested a birthday dessert which never came out so was a disappointment. The wine we ordered wasn't available either. Cash only which wasn't communicated until it was time to leave and pay at the bar. The music was good though.

12 of us went for Sunday lunch. Service was excellent and the portion size was fantastic. We couldn't fault the place at all. We will definitely be going back.

Perhaps a 'bad day at the office', but we ordered a Bruschetta and the beetroot hummus. The Bruschetta was simply a tin chopped tomatoes thrown onto a slice of barely warmed up ciabatta, and the pesto was from a jar. The beetroot hummus as a huge lump of unseasoned mush served with a limp salad and nachos from a packet. Not the best lunch I've ever experienced ... :( Waitresses were quite nice and efficient though. There wasn't really much atmosphere as the pub was virtually empty.

This is our favourite place to eat in ironbridge. Don’t think we have ever had a bad meal served to us. My daughter will only eat a Sunday dinner here, as she is not impressed with any of the carvery type pubs around Telford. I’ve noticed some new faces in there must have just started but they have to start somewhere so we expect for them not to know everything about the menus but they always find out. Apart from that always good service and polite

Good food, quick service, nice atmosphere, reasonably priced

5 of us went Friday early at 6.30pm and must say the portions where great we all had a starter and pudding. 2 had superman grills 2 vegetarian meals ans one had steak and ale pie. All meals were lovely. Puddings where great. Staff where friendly and wasn't long waiting for food. There was a singer who came about 30 mins before we left he was really good and great to listen to.

Three of us dined at The WaterRat at lunchtime on Tuesday23rd August. Everything was spot on ; welcoming and attentive staff, delicious food, and lovely setting. We thought the prices too were reasonable. Altogether, we were very pleased and will definitely be booking a meal there again.

Best steaks I have found in Shropshire, food was of a high standard, service was good and prices to suite the food. The whole place was great and staff very friendly and helpful

We arrived early for our meal but this was no bother for the staff and we were seated straight away and drinks orders were taken. Both main and pudding came out very quickly. Lovely meal and would definitely go again.

We had booked a table for Sunday but as we had family visiting early we decided to try here on the Saturday evening. Only 2 of us dined as others had eaten before arriving. I opted for the Texas Brisket as it stated it came with thick cut bloomer. When it arrived I can only describe it as an Asda Smart Price thin slice loaf and only 1 slice. When I questioned about it there was no apology or explanation. On the Sunday we came in early for a drink and looked over the Sunday lunch menu. We were really looking forward to a Sunday Roast. Our table wasn’t till later in the afternoon so we went for a walk round Ironbridge and returned later. Once seated the menus were bought over and we asked for the Sunday lunch menu only to be grunted at by the waitress we’ve stopped serving. We decided not to stay as we had eaten here the night before and didn’t want the same menu so we left. Waitress said fine when we explained why we were leaving and walked off. As we left all the other staff were sat round the bar area on their mobile phones so didn’t appear to be bothered. Unfortunately we won’t be returning as the attitude and standard of food on the Saturday wasn’t up to much especially when they advertise something that you don’t get