table booked for 13 people to celebrate a double birthday celebration. table was booked for 8.30 arrived at 8.20pm to find the table being utilised. we were advised by the manager that it would be a 10 - 15 minute wait. i pointed out that it would be longer than that as the people had only just started their main meals. because there was a large group of us and there was nowhere to wait other than outside i said we would go and have a quick drink somewhere. the manager said he would call my mobile within 10 - 15 mins. Half an hour later i called him he said again 10 - 15 minute wait. we decided to go down there. We eventually got on the table roughly 9:40 poppadoms were just put on the table without being asked did we want them or advised that there was a charge for them. my main meal arrived at 10:20. we had a birthday cake to cut and asked the waiters if they could cut it and bring it out we were just given napkins when we asked for plates we were told the kitchen was closed. (like it was our fault)!!!!!!. we were not offered the desert menu neither were we offered coffee (i suppose because of the time). I pointed this out to the manager on our way out of the restaurant , he then said can i get you a coffee (should that not have happened when we were seated) and not offered on the back of me pointing this out. To many restaurants in solihull are taking custom for granted Let me point out EVERY RESTARAUNT HAS ITS DAY AND WORD GETS AROUND. Stop being so complacent. Very disappointed. but will say the meal was lovely compliments to the chef and BOOOHHHHHH to the manager very poor management.
Spicewoods – Solihull