Reviews in Wigan

I have been to the owls many times in the past and have enjoyed it very much, on this occasion we booked in advance so we didn't have to wait to be seated. We arrived early and I went to the reception desk, the lady handed is the menus and we went to get drinks. Within five minutes of getting drinks our meal orders were taken and we were asked to follow the waitress to our table. We followed her through the beautiful restaurant and up the stairs when to my surprise we were shoved in the far corner of the upper floor next to the toilets and several stacks of chairs! We accepted our disappointing table and it wasn't long before our starters arrived. The food was lovely and after the starters the mains soon arrived! The table location aside, this was when the disappointment started. It was over half an hour after we had finished our main (which was very nice) that our plates were cleared away and we were presented with the dessert menu. Not only was the desert menu covered in bits of dried food, the waitress also informed us that two of the five or 6 choices were not available. After a ten minute wait our dessert order was taken and after a further ten minute wait it arrived, the apple crumble was very nice! We were given no indication as to whether the bill would be brought to the table or whether we needed to go to the reception desk so after another long wait with no sign of a waitress we decided to go and pay, we didn't complain about the service at the time as there was a queue and we didn't want to put off any of the customers waiting. I was just disappointed that I had taken some friends who had never been before and had assured them that the owls was a very good restaurant and sadly tonight it did not live up to expectations. Very disappointed!

Another brilliant night at the Wayfarer last night (30 March). Food was excellent, service excellent, what more can I say. Keep it up

Very disappointed I visited the high moor for a mothers day treat at 27.95 per head very over priced and over rated . Food under cooked manager very rude with no customer service training waited 90 minutes between starter and main meal and was told this was normal . Fist beef full of blood although I asked well cooked I was then told this is the way it is cooked here nothing we can do now . I asked to talk to the manager who was not very helpful and very rude and told me to phone in the week and talk to the owner . I have since tried to contact the owner and after several phone calls he is not available . DONT WAST YOUR MONEY OR YOUR TIME !!

Very disappointed I visited the high moor for a mothers day treat at 27.95 per head very over priced and over rated . Food under cooked manager very rude with no customer service training waited 90 minutes between starter and main meal and was told this was normal . Fist beet full of blood although I asked well cooked I was then told this is the way it is cooked here nothing we can do now . I asked to talk to the manager who was not very helpful and very rude and told me to phone in the week and talk to the owner . I have since tried to contact the owner and after several phone call's he is not available . DONT WAST YOUR MONEY OR YOUR TIME !!

We go regularly to Rigalettos and we have never had any complaints the food is excellent and the staff really make you welcome. The choice of food is excellent and nothing is too much trouble for the staff

good food lovely friendly staff warm welcome excellent beer

just to say thank you all for a great meal my friends and i had today we was from shepway court in winton shelby our manager booked it what a lovely place and the staff fantastic overall a very very good day just to warn you we will be back xx

Excellent Indian cuisine with great service. The new extension that has doubled the size of the restaurant has only increased the ambiance of the place. I can fully recommend Fish tikka starter followed by the chicken Jal Fresi. All very reasonably priced.

Haven't been for a while and used to enjoy it here but recent visit was very disappointing. Vegetable soup was blended to oblivion with little taste; gammon overcooked and tough; steak not cooked to order. Very poor standard. Will not be returning.

My last experience at this restaurant was AWFUL! I have been to this restaurant many times and generally receive an adequate standard of food and service. My most recent trip i received neither and left shocked at how rude the staff were. Our issue was that we booked a table but after 30 mins waiting, still hadn't sat down, despite 3 other parties (without booking) getting their tables before us. We questioned why they said there was a table (when we rang up and booked) and why we couldn't sit at one of the empty tables - we received a plethora of rude responses. This was before having our change thrown across the bar at us at the mere suggestion of leaving. There was a total lack of respect, customer service, and common decency. We go to restaurants to pay for a good meal / atmosphere/ service; this restaurant left a lot to be desired and the staff seemed totally unaware of the concept of the service industry and the premise that the customer is always right. We ended up leaving the restaurant and eating elsewhere. will definitely not be going back in a hurry. Unbelievable that restaurants treat their customers so badly.

I've visited many restaurants over the past 40years and I can say I know good food , but since Going back to wayfarer this last six months I've never been away, the menu is excellent and the food is excellent and well presented and been recommending the wayfarer to all my friends they to have visited and all have been impressed

We took a family of eight on new years eve we had to book and pay a deposit but it was worth it .great food 3 courses and drinks for £20 each good value.

Went for xmas dinner with the family, £50 a head for adults and £27 a head for children. The food and service wasn't particularly good. Interesting to read all the positive reviews about the place on this site and it's a pity we didn't enjoy the same experience as others seem to have done. The pheasant was overcooked and served as whole with little or no room for the vegetables. The prawn and salmon starter was fine (no cooking involved for that dish) but the pate was considered barley edible that came with a rather lacklustre salad. The turkey was also too dry. No wine service and a rather bizarre system for ordering drinks at the table that 'had' to be paid for 'now'. Awful coffee served at the end, with a small carton of UHT cream to whiten it. A carton of UHT cream? An after dinner chocolate mint came with coffee but each one had melted in its packet next to the hot coffee cup it accompanied. I know this won't make a blind bit of difference because the place is so popular and that is probably the problem: complacency. The place was fully booked and the money was in the bank so why bother with the notion of providing the customer with anything approaching a reasonable service; the customer can disregarded as a mug. £180 was the total bill I paid for my wife, children and myself: for what? Happy xmas The Owls at Standish, obviously, I'll not be going again.

The Owls is a JOKE! I am highly disappointed with the service and unorganization! I have always come to the owls for a meal whatever the occasion and for a Christmas party we decided to go and the waitresses gave my vegetarian friend a meat lasagna instead on the vegetarian, not only allowing my friend to become extremely ill and was throwing up in the toilets. When asking for the manager the manager shouted at me and I was spoken to in an aggressive tone and felt very victimised . No apology was given. When leaving the owls in disappointment of our meals due to the disgrace of the menu when paying we realised that we had been charged for meals we hadn't even ordered! I will never go to the Owls again. Very very disappointed

I went here the other night only 1 way to sum up there food... Like sex in your mouth, it's that good! Great staff. Will be going again!

From the moment you enter until the time you leave you're made made to feel very welcome .All the staff are happy to see you.The food is excellent with plenty of choice. If you have a birthday the waiters will sing you a lovely little Italian song.I strongly advise you to give it a go.

amazing vegan night ...what a treat.do you do bed and breakfast too?

good fresh food and excellent company. fantastic for veggies and vegans